Senior Technical Program Manager, IT Engineering

Role Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Endpoint engineering and device management
• Enterprise productivity and collaboration platforms (Google Workspace/GSuite and related tools)
• IT Service Management (ITSM) and Service Now ecosystem improvements
• AI-powered workforce productivity solutions and enterprise automation
• Digital workplace technologies
• IT operations

• Manage programs/projects through the entire program/project lifecycle.
• Ensure that business leads and technical teams are on track with their work as they are responsible and accountable for execution.
• Work closely with product management, engineering, and cross-functional teams, to support the development of the scope, deliverables, required resources, work plan, and timing for new initiatives.
• Engage with senior leaders and stakeholders to track and gain stakeholder alignment and sign-off/approvals on the programs status and deliverable dates.
• Identify and manage program risks, issues, and dependencies, and develop mitigation and contingency plans as needed.
• Collaborate with other TPMs to manage across the program.
• Drive program meetings to help make key decisions, remove obstacles, and address key program issues.
• Be the key driver to ensure business goals are met and drive the strategic vision forward in partnership with the business area (domain) leader.
• Create and maintain comprehensive project documentation including maintaining and posting status reports and other critical program documents.
• Drive continuous improvement and proactively consolidate/iterate on approach.
• Coordinate leadership readout on program status (issues, risks, metrics, key decisions, etc.).
• Maintain and implement program governance standards and processes to optimize project delivery predictability, transparency, and agility.
• Drive continuous improvements based on lessons learned and industry best practices.
• Ensure deliverables are aligned across contributing teams for projects and programs.
• Provide program specific knowledge transfer as new members are added to the program.
• Drive cross functional program priorities.
• Coordinate handoffs of program deliverables.
• Drive program retrospectives upon closure and after completion of critical milestones.
• Partner with Product Management for alignment of program requirements and business need.
• Support PI Planning (for SAFe driven engagements), and other work planning efforts to synthesize outputs into appropriate program materials.
• Coordinate project/program interdependencies between the various projects and programs in the portfolios.
• Identify program budget needs and work with portfolio management to do quarterly forecasting and tracking budget and reporting.

• Excellent leadership, communication, and interpersonal skills, with the ability to effectively influence and collaborate with diverse stakeholders at all levels of the organization.
• Experience in implementing and managing cross-functional programs/projects.
• Effective in influencing high-quality decisions, solving and/or escalating issues, and meeting deadlines.
• Ability to juggle multiple large-scaled programs/projects.
• Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike.
• Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills.
• Demonstrate strong problem-solving skills, process-driven mindset, and resourcefulness.
• Excellent written and verbal communication skills, including sound judgment about, when,
• Analytical thinker who is willing to make decisions cross-functionally in a fast-paced, dynamic environment.
• Self-starter; willing to dig in and get the job done with minimal guidance.
• Strong knowledge of leveraging AI tools to create delivery management efficiencies.

• 7+ years of…