Director, Business Process Analysis – AI Enablement

• Lead day-to-day operating cadence across the implementation function, including governance routines, escalations, and cross-functional decision support.
• Drive weekly project tracking, scorecards, and executive reporting to monitor schedule, budget, risks, and outcome key performance indicators.
• Identify variances early, direct corrective actions, and align accountable stakeholders to delivery commitments.
• Own the continuous improvement agenda by standardizing intake-to-delivery processes, reducing handoff inefficiencies, and applying lessons learned across implementation workflows.
• Lead AI enablement efforts by identifying high-value use cases, supporting deployment of AI-enabled tools including unframe.ai, and scaling capabilities that improve quality, speed, and operational efficiency.
• Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design.
• Translate business needs into roadmaps, requirements, and execution plans.
• Communicate progress, priorities, and outcomes to senior leaders through clear reporting.

• 8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.
• 8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.
• 8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.
• 8+ years of experience deploying AI, automation, analytics, or decision-support tools to improve delivery quality, cycle time, cost efficiency, or operational performance.
• 8+ years of experience establishing governance frameworks and controls that align business priorities with risk, compliance, and technology standards.
• Experience using executive reporting, scorecards, and performance metrics to manage delivery outcomes, identify risks, and support decision-making.
• Bachelor's degree in business, information systems, engineering, operations, or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience supporting enterprise transformation within a client implementation or service delivery organization.
• Experience with Lean, Six Sigma, Agile, or similar structured improvement methodologies.
• Experience with process mining, workflow analytics, or data visualization tools.
• Project Management Professional (PMP) certification, or equivalent certification in program or project management.
• Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
• Flexibility to work overtime, including weekends and holidays.
• Occasional travel, up to 10%.

Demonstrates expertise in leading implementation initiatives, driving operational improvements, and deploying AI-enabled tools to enhance efficiency and quality. Proficient in process mapping, gap analysis, and establishing governance frameworks to align business priorities with compliance and technology standards.

• Implementation Leadership
• Process Mapping
• AI Deployment
• Governance Frameworks
• Project Management Professional (PMP)

• Business Transformation
• Operational Improvement
• Portfolio Management
• Process Redesign
• Technology Enablement
• Gap Analysis
• Requirements Definition
• Process Control Design
• Performance Metrics
• Workflow Analytics

• Cross-Functional Leadership
• Communication
• Decision Support
• Stakeholder Alignment
• Continuous Improvement

• Project Management Professional (PMP)

• Financial Services
• Payments
• Technology
• Governance
• Compliance

• Unframe.ai
• Data Visualization Tools
• Lean
• Six Sigma
• Agile