Technology Operations Manager

• Cultivate high-trust partnerships with Digital Workplace stakeholders and senior leaders to align problem-solving with business priorities and operational challenges
• Develop structured artifacts such as value stream maps, A3s, and analytical readouts to clarify operating models, processes, and performance expectations
• Lead problem-solving workshops to analyze end-to‑end workflows, identify opportunities, and define effectiveness improvements
• Conduct external research to inform improvement opportunities and benchmark effectiveness
• Own prioritization of cross‑functional improvement initiatives through a backlog aligned to impact and Digital Workplace priorities
• Coordinate development and measure value realization of improvement initiatives, including measurement systems, workflow automation, and agentic solutions
• Report to the Director of Delivery Enablement

Requirements

• Bachelor’s degree in business, technology, or equivalent experience
• 3–5 years of experience in technology, business, or product operations; business process re‑engineering; or a related field
• Expert communication skills to translate complex ideas into clear, actionable insights
• Demonstrated ownership mindset with the ability to independently drive initiatives end-to‑end
• Proven ability to lead cross‑functional initiatives and align stakeholders in ambiguous environments
• Strong analytical and systems thinking skills to identify high‑impact opportunities and drive improvements
• Experience applying product management practices, including backlog prioritization, roadmap definition, and defining success metrics/OKRs
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
• Preferred:
  Experience in Digital Workplace, End User Computing, or related domains
• Preferred:
  Certifications in Agile, ITIL, Process Improvement, or Product Management
• Preferred:
  Expertise in financial evaluations, including total cost of ownership, operating effectiveness, and external benchmarking
• Preferred:
  Experience using Jira or similar Agile work management tools
• Preferred:
  Master’s degree in business, technology, or related field

Core Competencies

Demonstrates expertise in business process re‑engineering and product management practices, with a strong focus on analytical skills and stakeholder alignment. Proven ability to lead cross‑functional initiatives and drive improvements in Digital Workplace environments.

Highest-signal resume keywords

• Business Process Re-Engineering
• Product Management Practices
• Analytical Skills
• Stakeholder Alignment
• Agile Methodologies

ATS Optimization Keywords

Hard Skills

• Value Stream Mapping
• Workflow Automation
• Performance Measurement
• Backlog Prioritization
• Roadmap Definition
• Success Metrics/OKRs
• Systems Thinking
• Financial Evaluations

Soft Skills

• Expert Communication Skills
• Ownership Mindset
• Problem‑Solving

Certifications & Qualifications

• Agile Certification
• ITIL Certification
• Process Improvement Certification
• Product Management Certification

Industry Keywords

• Digital Workplace
• End User Computing
• Operational Effectiveness
• Benchmarking

Tools & Technologies

• Jira
• Agile Work Management Tools