Product + AI Technical Strategy Manager

About Volta Health

Volta Health is building the first true operating system for student health. Our platform connects universities, university health services, and the broader health coverage ecosystem in a way no other solution does. We automate compliance, insurance, and billing for colleges and universities across the country.

We work with institutions directly and through a growing network of insurance brokers and carriers. Our technology is AI-native, our client base is expanding rapidly, and our land-and-expand strategy dramatically increases revenue per client over time. Volta is not a slow-moving enterprise vendor. We are a startup building something transformative for a market that has been underserved by technology for decades.

Our Mission:
We simplify health and wellness operations by connecting institutions, health networks, and student needs into one seamless system, ensuring every student is covered, compliant, and cared for.

A Membership Manager lives at the intersection of client trust, product intelligence, and AI-driven operations. Externally, you are warm, credible, and deeply invested in your clients' success. Internally, you are analytical and direct, connecting dots across accounts, framing problems that drive product decisions, and building the automations that scale how we operate. You need to be all three.

Volta is hiring a Product + AI Technical Strategy Manager (dubbed Membership Manager) to own end-to-end client experience. This is a foundational hire.

This is not a traditional customer success role, product or engineering role. It sits in between. This role is designed for product people who want direct ownership of client outcomes, or for technical account managers who want to actually build, not just elevate.

You will be the person our clients trust when something isn't working, and the person our product team relies on to explain what's actually happening in the field and what needs to change. You need to be warm enough that a health center director feels like they have a true partner, and sharp enough that you can diagnose a problem on a live call and explain it clearly to both the client and the engineering team, and resourceful enough to build the tools and automations that make the operation scale.

A note on the environment: we serve clients ranging from small liberal arts colleges to large university systems. The work is operationally demanding (institutional deadlines are immovable), technically complex (healthcare data, insurance workflows, real-time compliance), and genuinely important. Students cannot access care if these systems fail. The right candidate thrives at the intersection of technical depth and client empathy, earns trust quickly, and performs well where outcomes matter more than process.

• You are the primary point of contact for your accounts. Your clients know your name and have your number. Your portfolio will include a mix of returning clients in steady state (lighter touch, monitoring, periodic check-ins) and new clients going through their first implementation (intensive, daily engagement during onboarding and enrollment season).
• You own the relationship through the full lifecycle: implementation, peak season, steady-state operations, and renewal. You run regular check-ins with client contacts. These are substantive working sessions, not status update calls. You come prepared with data on their account, you surface issues before they have to ask, and you leave with clear next steps.

• For new clients, you lead the implementation: platform configuration, data setup, workflow design, and staff training.
• You coordinate across our internal team (engineering,…