Maintenance Coordinator

Job Description:

Position Summary:

The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.

This position will be located at the Penske facility at 163-01 Rockaway Blvd in Jamaica, NY.

Major Responsibilities:

Inventory Productivity:

- Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.

- Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.

- Receive and store parts in an organized and easily accessible manner. Ensure that updates to Parts Net occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.

- Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.

- Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.

- Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available

- Vendor support and accountability & ensuring payments are being processed correctly

Process Analytics:

- Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.

- Use systems such as Service Net or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities:

-Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

-Projects and tasks assigned by Branch Financial Manager and District Financial Manager

Qualifications:

- High school diploma or equivalent required, degree preferred

- Interpersonal and relationship building skills with an ability to collaborate with branch team members.

- Competent written and verbal communication skills

- 2 years+ experience in customer service and operations experience required

- 2 years working in service and parts department preferred

- Agile and quick learner, enjoys collaborative projects and continuous education

- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

- Regular, predictable, full attendance is an essential function of the job

- Willingness to work the required schedule, work at the specific location required, complete Penske employment application, the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally…