Sr Manager- Store Operations

JOB DESCRIPTION GENERAL FUNCTION

The Senior Manager of Operations for Pearle Vision is passionate about improving processes and driving change to improve the support of our franchisees. They are well versed in project management and can work cross functionally managing stakeholders to move projects from ideation to implementation. They will support new business initiatives while also supporting our complex and diverse store systems. They will provide operational leadership on all projects as well as pro-actively work toward future needs with a focus on tools and resources to improve franchise processes and customer/patient experience.

They will exercise independent judgment and discretion to identify and recommend improvements in operational efficiencies, processes and productivity, and collaborate in the development, implementation and communication of strategies and plans.

• Foster open feedback between franchisees, field leadership, and corporate partners. to identify root causes, patterns, and inconsistencies.
• Ideate and execute solutions engaging cross functional partners and executive leadership for support, as needed.
• Manage Franchise Services roadmap strategy for current and upcoming business initiatives.
• Lead cross-functional implementation of new business initiatives.
• Work cross functionally to implement new support processes to ensure consistent and efficient support.
• Provide communication content for all projects and initiatives.
• Work with franchisees to resolve issues/complications.
• Coordinate and negotiate with support departments such as product, marketing, operations, customer service, lab services, etc. in support of improving process efficiencies and service levels.

• BS or equivalent experience
• 8+ years of experience in retail operations
• 2+ years of project management experience
• Comfortable working independently and in ambiguous situations
• Strong analytical and critical thinking skills
• Clear communications, both written and verbal
• Independent problem-solving ability; understanding root cause and developing solutions
• Ability to balance multiple projects simultaneously
• Proficient in Windows applications (Word, Powerpoint, Excel, Outlook)

• Optical license and/or optical management experience at multi-unit store or field level

Pay Range:

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This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email Employee

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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