Senior Director, Operational Performance

• Serve as the primary strategic partner between Health Center Operations, Finance, and Business Intelligence
• Translate operational, workforce, clinical, and financial data into actionable insights for health center decision-making
• Drive performance improvement, resource optimization, financial stewardship, and strategic planning across the health center network
• Serve as liaison between Health Center Operations and Finance
• Partner on annual budgets, forecasts, workforce planning, and long-range financial planning
• Monitor staffing, FTE allocation, salary expenses, productivity, travel, contracted services, and other operational costs
• Collaborate with clinical, pharmacy, laboratory, materials management, information technology, and other departments to improve efficiency and manage costs
• Develop financial models, business cases, and return-on-investment analyses
• Evaluate resource allocation, staffing models, operational investments, and cost allocation methodologies
• Liaise with Business Intelligence to define reporting requirements, performance metrics, and dashboard priorities
• Ensure accuracy, relevance, and usability of operational and financial reporting
• Monitor KPIs related to access, productivity, staffing, workforce utilization, patient experience, revenue, and financial performance
• Analyze operational, workforce, clinical, and financial data to identify trends, risks, and opportunities
• Support strategic planning, forecasting, and organizational decision-making
• Evaluate new programs, service expansions, growth opportunities, and operational investments
• Develop recommendations on staffing, resource deployment, service delivery models, and operational performance
• Identify opportunities to improve access, workforce effectiveness, operational efficiency, and financial sustainability
• Advise operational and financial leadership
• Build cross-functional partnerships and promote accountability, collaboration, and data-informed decision-making

• Bachelor's degree in Finance, Business Administration, Healthcare Administration, Public Health, Economics, Data Analytics, or a related field required
• Minimum of eight years of progressive leadership experience in healthcare finance, financial planning and analysis, operational finance, healthcare consulting, analytics, strategy, or healthcare operations
• Experience supporting multi-site ambulatory healthcare operations strongly preferred
• Demonstrated experience with budgeting, forecasting, financial modeling, workforce planning, performance management, and business analytics
• Experience partnering directly with operational, clinical, and financial leadership teams
• Experience working with business intelligence teams to develop executive reporting and performance management tools
• Proof of immunization or immunity to certain communicable diseases, including influenza during flu season and Covid-19
• Tuberculosis testing
• Proficient in Microsoft Office Suite or similar software
• Familiarity with Microsoft Excel
• Proficient data management and data analysis skills
• Familiarity with project management principles
• Familiarity with process improvement principles
• Familiarity with Just Culture principles
• Sound understanding of financial and budgeting processes
• Strong understanding of ambulatory healthcare operations, healthcare finance, reimbursement, and performance management
• Advanced financial modeling, forecasting, budgeting, and analytical skills
• Strong understanding of healthcare data, reporting methodologies, and business intelligence applications
• Excellent communication, relationship management, and executive presentation skills
• Ability to influence across functions and drive organizational performance through collaboration
• Ability to work under deadlines and produce high-quality work in a fast-paced environment
• Well-developed problem-solving and critical-thinking skills
• Ability to meet the listed physical demands and working conditions

Demonstrates expertise in financial modeling, budgeting, and forecasting within healthcare operations, while effectively collaborating with cross-functional teams to drive performance improvement and strategic decision-making.

• Financial Modeling
• Budgeting
• Forecasting
• Healthcare Finance
• Business Analytics

• Data Analysis
• Performance Management
• Operational Finance
• Workforce Planning
• Financial Stewardship
• Cost Allocation Methodologies
• KPI Monitoring
• Resource Optimization
• Business Intelligence
• Financial Reporting

• Communication
• Relationship…