Manager, Client
Listed on 2026-09-12
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Business
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Location: New York
Are you a good match?
The ideal candidate for this role will have 5+ years of related experience in client experience,
Bachelor’s degree required. You will have proficiency in analytical tools (ex: Google Looker, PowerBI etc.) preferred; proficiency in Salesforce is strongly preferred. You will have excellent interpersonal skills are required, as well as excellent verbal and written communication skills. You will have ability to travel as needed.
What are we expecting from you?The Client Experience Manager is responsible for overseeing the client satisfaction pillar to drive client loyalty and retention. This person is a highly collaborative individual seeking to bring value through analysis as well as contextual awareness. They will leverage both internal and external tools to monitor client satisfaction performance. They will support client-satisfaction related projects and initiatives from HQ and bring forward the region's needs and feedback.
They will be the key driver of a client satisfaction community in the Americas. This role reports to our Director, Client Experience and will be based in our NYC corporate office.
1:
Act as the key liaison for Client Satisfaction in the Americas overseeing all tools and collaborative efforts
Oversee client satisfaction performance in the Americas leveraging existing internal tools to track across all client journey touchpoints. Include external inputs (qualitative and quantitative – social media platforms, online reviews, CEO emails) to build a coherent picture of Client Satisfaction across the client journey touchpoints.
Monitor and action on public responses to Google reviews (
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