Technical Account Manager

The Opportunity

Join us as a Technical Account Manager, where you'll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won't just oversee timelines—you'll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business.

You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.

• You will provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes
• You will demonstrate the ability to connect product capabilities to tangible business goals and operational improvements
• You will skillfully facilitate complex decision-making among diverse stakeholder groups
• You will provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion
• You will clearly articulate a repeatable framework for driving value realization and long-term customer success

• You will have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers
• You will expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations
• You will articulate the business implications of critical technical decisions
• You will independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability
• You will demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices

• You will have experience supporting organizational change during technology implementations
• You will identify potential adoption risks and develop proactive mitigation strategies
• You will effectively facilitate stakeholder alignment and user readiness activities
• You will demonstrate a structured, repeatable approach to organizational change management
• You will coach executive sponsors and business leaders on how to effectively drive organizational change within their teams

• You will provide examples of identifying and implementing significant improvements without being explicitly directed to do so
• You will rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe
• You will proactively address risks or opportunities before they escalat into larger issues
• You will consistently identify opportunities to improve customer outcomes, delivery processes, or business results…