AI Process Manager Job New York New York USA,Business

Lead and support process improvement, operational transformation, business-as-usual enhancement, and strategic change initiatives across CIB.
Identify, assess, and prioritize opportunities to improve processes, organizational design, role clarity, controls, productivity, client experience, and operational efficiency.
Partner with business, functional, technology, data, engineering, risk, compliance, legal, finance, operations, and control teams to define current-state challenges, design future-state processes, and secure stakeholder alignment.
Drive structured process assessments, including work observations, workflow analysis, data gathering, pain-point identification, root-cause analysis, productivity measurement, and KPI definition.
Apply design thinking and user-centric methods to understand business needs, simplify workflows, improve adoption, and design practical solutions that can be implemented at scale.
Support and advance the AI agenda for CIB, ensuring AI initiatives are connected to business priorities, client impact, operational efficiency, risk management, and revenue generation.
Identify, prioritize, and coordinate AI and agentic transformation initiatives with impact across clients, processes, controls, efficiency, scalability, and business growth.
Work closely with Data, Engineering, AI, and business teams to translate business needs into AI use cases, process automation opportunities, requirements, pilots, proof-of-concepts, and implementation roadmaps.
Help consolidate and coordinate AI transformation capabilities that may currently sit across different teams, ensuring a more integrated, business-led approach to execution.
Develop business cases, implementation plans, project charters, roadmaps, status updates, executive presentations, dashboards, and other senior management materials.
Plan and manage project tasks, timelines, risks, dependencies, stakeholder engagement, governance forums, and execution milestones.
Facilitate workshops, working sessions, interviews, and alignment meetings with senior stakeholders and subject-matter experts.
Define, measure, monitor, and report key performance indicators and expected benefits, including efficiency gains, cycle-time reduction, risk reduction, cost savings, productivity improvement, and business impact.
Create high-quality deliverables, including process maps, procedures, policies, operating models, workflows, RACI matrices, executive summaries, implementation plans, and management presentations.
Educate, coach, and support teams on business process management, process excellence, design thinking, AI adoption, and transformation methodologies.
Document processes, policies, procedures, controls, roles and responsibilities, and other key executive documentation required to support implementation, governance, and auditability.

Experience and Skills:

Strong experience in process improvement, business transformation, operational excellence, or change management.
Ability to assess complex processes and translate findings into clear recommendations and practical implementation plans.
Knowledge of process mapping, workflow design, operating model design, RACI definition, KPI development, and procedure documentation.
Experience working with cross-functional stakeholders across business, technology, data, engineering, operations, legal, compliance, risk, finance, and controls.
Strong understanding of AI, automation, data-driven transformation, and agentic AI use cases, or ability to quickly translate AI capabilities into business applications.
Ability to identify and prioritize AI use cases based on business value, feasibility, risk, scalability, and strategic alignment.
Strong analytical skills, including quantitative and qualitative analysis,…