Sponsorship Operations Coordinator - Shoptalk

Sponsorship Operations Coordinator - Shoptalk

Division:
Event Operations

Reports to:

Director of Operations – Sponsor ships

Location:

New York, NY (Onsite, 3 days/week)

Employment Type:

Full-Time, Permanent

Our 10,000 attendees tell us each year that Shoptalk and Grocery shop are the retail industry’s best events, consistently describing their experiences as amazing, educational, energizing, exciting, insightful, inspiring, productive, and fun. As a Sponsorship Operations Manager, you will have the unique opportunity to contribute to these unparalleled gatherings of individuals and companies, reshaping how consumers discover, shop, and buy. The events provide platforms for large retailers and branded manufacturers, startups, tech companies, investors, media, and analysts to learn, network, collaborate, and evolve.

Shoptalk’s portfolio also includes Retail Meetups--industry-leading virtual events that focus on large-scale networking and collaboration, underpinned by proprietary technology.

Hyve Group plc acquired Shoptalk in December 2019. Hyve Group plc is a next-generation global events business whose purpose is to create unmissable events, where customers from all corners of the globe share extraordinary moments and shape industry innovation.

As the Event Sponsorship Operations Coordinator, you will play a pivotal role within the Operations team, driving the successful delivery of operational sponsor commitments and leading special projects across our global events portfolio.

You will own the sponsorship tracker for all events and functions, ensuring benefits are delivered accurately, on time, and to the highest standard. Alongside this, you will oversee the operational delivery of awards programs, content-led features, and special events — acting as a key cross-functional liaison between Operations, Sales, Marketing, Content, and external suppliers.

This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys taking full ownership of complex deliverables. International travel to events will be required.

• Act as the primary operational contact for all sponsor deliverables across the full event portfolio.
• Own and manage the master sponsorship tracker, ensuring all benefits, branding elements, and entitlements are accurately logged, communicated, and delivered.
• Work closely with Sales, Marketing, Content, and Operations to coordinate sponsor requirements and ensure seamless cross-functional delivery of manuals, deadlines, and deliverables.
• Cost and scope the operational delivery of sponsor packages, providing production estimates and working with the Sales team to shape and confirm bespoke sponsor packages.
• Manage sponsor branding and visibility across events, including signage, print assets, digital placements, hospitality requests, and VIP arrangements.
• Liaise directly with sponsors to gather branding assets, confirm requirements, and provide exceptional customer service throughout the event cycle.
• Oversee the operational delivery of sponsored features, lounges, theatres, meeting rooms, receptions, and other sponsor-led activations.
• Produce clear and accurate operational documentation relating to sponsorship and project delivery.
• Contribute to post-event reporting on sponsorship performance, delivery, and improvements.

• Lead the planning and operational delivery of awards programs, content features, and special event elements (e.g., receptions, lounges, ceremonies).
• Coordinate with internal teams and external suppliers to ensure these projects meet brand standards, run smoothly, and enhance the overall event experience.
• Develop timelines, production schedules, and briefing documents for project elements as required.
• Coordinate tasks and maintain relationships with suppliers and contractors as associated sponsor ships and special features (signage, branding, furniture, AV, etc.)

• Attend all events within your remit (where requested by Director of Sponsorship Operations), ensuring full delivery of sponsor benefits and special projects from build-up to breakdown.
• Provide onsite leadership for sponsor-related requirements, troubleshooting issues and maintaining high standards under pressure.

• Excellent organizational and logistical planning skills.
• Experience in event operations, sponsorship delivery, customer service with a…