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CX Product Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-14
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
- Define and implement solutions for key experiences/channels within specific client journeys
- Define and review KPIs to evaluate solution impact and effectiveness
- Lead the Experience product management lifecycle for assigned platforms/channels
- Understand and represent user needs
- Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver solutions
- Champion Voice of Customer activities, including co-creation sessions, primary research, persona and empathy development, and journey mapping
- Partner with cross-functional leadership to define roadmap priorities and maintain alignment with broader strategy
- Drive feature/capability roadmap assessment and development across assigned areas/channels
- Foster innovation and collaboration, leverage new technologies, and champion measurable change to build TIAA's customer experience brand
- 5+ years of work experience required
- 7+ years of work experience preferred
- University degree preferred
- Experience in product management
- Experience defining and implementing solutions for key experiences/channels within client journeys
- Knowledge of KPIs and evaluating solution impact and effectiveness
- Understanding and representation of user needs
- Experience collaborating with Product Management, Technology, Design, and other teams
- Experience with Voice of Customer activities, including co-creation sessions, primary research, persona and empathy development, and journey mapping
- Experience contributing to roadmap priorities and alignment with broader strategy
- Experience with feature/capability roadmap assessment and development
- Analytical skills, collaboration, continuous improvement mindset, customer engagement, data-based decision making, group problem solving, influence, innovation, product design, product management, product performance/improvement monitoring, relationship management, and storytelling
- Sedentary work physical requirement
- No travel required
Demonstrates expertise in product management, focusing on defining and implementing solutions for client journeys while leveraging analytical skills and collaboration to enhance customer experience. Proficient in Voice of Customer activities and capable of driving feature roadmap development aligned with strategic priorities.
Highest-signal resume keywords- Product Management
- Voice of Customer Activities
- KPI Evaluation
- Roadmap Development
- User Needs Representation
- Product Management
- KPI Evaluation
- Solution Implementation
- Feature Roadmap Development
- Journey Mapping
- Primary Research
- Persona Development
- Empathy Development
- Product Performance Monitoring
- Data-Based Decision Making
- Collaboration
- Analytical Skills
- Continuous Improvement Mindset
- Influence
- Storytelling
- Customer Experience
- Client Journeys
- Cross-Functional Leadership
- Innovation
- Co-Creation Sessions
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