Senior Product Management Analyst

• Partner cross-functionally with Finance, Analytics, Control Management, Compliance, and Delta partners to move initiatives forward
• Manage day-to-day key partner and product operations, including reporting, invoicing, and insights
• Deliver and synthesize insights and analyses through competitive research and trends to inform product improvements and leadership decision making
• Contribute innovative ideas that elevate and influence the broader portfolio and strategy
• Support benefit management across the product lifecycle, including monitoring performance, coordinating with stakeholders to resolve issues, and ensuring benefit delivery is compliant and aligned to the intended customer experience
• Monitor Operational Risk Events and Issues Management through escalations, identify root causes, and drive remediation efforts for risk mitigation
• Serve as control management lead by creating and performing control testing, smart monitoring, and mitigating customer or operational issues

• 2 years of work experience in a product or partner management role preferred
• Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly
• Proven track record to spearhead work streams autonomously and drive completion across teams at all levels
• Strong organization, communication, and project management skills
• Ability to build and influence positive relationships with internal and external stakeholders, and with a strong executive presence
• Experience with distilling complex information into clear, compelling narratives for senior leadership and partners
• Executive-level presentations and briefing materials
• Comfort with data to synthesize from multiple sources into actionable insights to inform strategy
• Quick learner of proprietary systems and processes with impeccable attention to detail
• Learning agility and flexible style - ability to handle changing priorities and a broad variety of projects
• Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope
• Positive attitude, proactive work style, and customer / partner first mindset
• Passion for travel
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Demonstrates expertise in product and partner management, with a strong focus on operational risk management, stakeholder engagement, and data-driven decision-making. Capable of synthesizing complex information into actionable insights and delivering compelling presentations to senior leadership.

• Product Management
• Operational Risk Management
• Stakeholder Engagement
• Data Analysis
• Project Management

• Reporting
• Invoicing
• Competitive Research
• Control Testing
• Performance Monitoring
• Issue Resolution
• Insights Synthesis
• Business Needs Assessment
• Solution Implementation
• Executive-Level Presentations

• Strong Communication
• Organization
• Collaboration
• Interpersonal Skills
• Learning Agility

• Compliance
• Control Management
• Customer Experience
• Risk Mitigation
• Product Lifecycle