Operations Transformation Intern

The Role

The Operations Transformation Intern will support strategic improvement initiatives focused on increasing efficiency, scalability, and service quality across our operations. This internship offers hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects.

Working cross-functionally with Plant Operations, Transportation, Planning, and Customer Experience teams, the intern will help drive high-impact transformation initiatives that improve business performance and enhance the customer experience.

• Support ongoing operational improvement and transformation projects across the organization.
• Document current-state workflows and identify process gaps, bottlenecks, and inefficiencies.
• Analyze operational KPIs and performance metrics to uncover opportunities for improvement.
• Assist with root cause analyses of recurring operational challenges and translate findings into actionable recommendations.
• Measure and evaluate the impact of transformation initiatives through before-and-after performance analysis.
• Partner with Plant Operations, Transportation, Planning, and Customer Experience teams to support project execution and implementation.
• Create project updates, dashboards, and leadership-ready presentations to communicate progress and results.

The Operations Transformation Intern will support strategic improvement initiatives focused on increasing efficiency, scalability, and service quality across our operations. This internship offers hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects. Working cross-functionally with Plant Operations, Transportation, Planning, and Customer Experience teams, the intern will help drive high-impact transformation initiatives that improve business performance and enhance the customer experience.

• Support ongoing operational improvement and transformation projects across the organization.
• Document current-state workflows and identify process gaps, bottlenecks, and inefficiencies.
• Analyze operational KPIs and performance metrics to uncover opportunities for improvement.
• Assist with root cause analyses of recurring operational challenges and translate findings into actionable recommendations.
• Measure and evaluate the impact of transformation initiatives through before-and-after performance analysis.
• Partner with Plant Operations, Transportation, Planning, and Customer Experience teams to support project execution and implementation.
• Create project updates, dashboards, and leadership-ready presentations to communicate progress and results.

• Currently pursuing a degree in Industrial Engineering, Business, Supply Chain Management, Operations Management, Data Analytics, or a related field.
• Strong analytical thinking and structured problem-solving skills.
• Advanced proficiency in Microsoft Excel.
• Interest in process improvement, project management, operations strategy, and business transformation.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and collaborate effectively across teams.
• Experience with Power BI, SQL, process mapping tools, or related technologies is a plus.

At Fresh Direct, we are looking for team members who demonstrate:

• Customer obsession and a commitment to service excellence.
• Curiosity and a continuous improvement mindset.
• Accountability and ownership of results.
• Collaboration across teams and functions.
• Data-driven decision-making and innovative thinking.

• Hands-on experience working on meaningful…