Enterprise Customer Success Manager

Ready to drive workforce transformation and redefine careers? At Tech Wolf, we’re shaping the future of work through advanced workforce intelligence solutions powered by state-of-the-art AI technology. Our Customer Success team helps our clients navigate complex workforce transformation, create solutions opportunities, and drive organisational agility with our platform.

We are looking for an experienced professional with deep expertise in enterprise Workforce Transformation to join as a founding member of our Customer Success team. You’ll be the strategic partner our customers trust to navigate their workforce transformation journey, guiding them to realise tangible outcomes with Tech Wolf.

This isn’t just another role. It’s a leap forward into a business built entirely around empowering workforce transformation with innovative technology. You’ll collaborate closely with visionary leaders and industry experts, and play a pivotal role within a purpose-driven team shaping the future of work.

If you’re passionate about AI transformation, working with customers and positively impacting society, there’s no better place to be. Zero fluff. All impact.

You’ll drive high retention and customer satisfaction, by ensuring clients achieve maximum value with our platform and achieve their goals. You’ll:

• Be a Trusted advisor: strategically guide senior executives through their workforce transformation journeys, addressing specific challenges like upskilling and reskilling, internal mobility and strategic workforce planning.
• Own the client’s value journey: clearly define and implement success plans aligned with customer priorities and tailored to their context, ensuring they consistently achieve their business goals. Identify opportunities for account growth and collaborate with sales teams to drive upsells.
• Build long-term relationships: develop customer advocates and maintain multi-level client relationships, ensuring alignment and trust with key decision-makers and champions.
• Be the internal voice of the customer: convert customer insights into strategic inputs for our Product, Professional Services and Sales teams, fuelling continuous improvement.
• Proactively manage account health and renewals: continuously monitor and address risks, mobilizing internal teams proactively to maintain exceptional client value and satisfaction.
• Customer Success Pioneer: as a foundational member, help shape Tech Wolf’s approach to customer success from the ground up.

You’ll thrive in this role if you are a natural relationship-builder with insatiable curiosity, and a strong problem solver with an eagerness to drive impactful outcomes.

• Domain expert: you have extensive knowledge of HR, workforce transformation, and experience working with large enterprises on these topics, either as a consultant or within HR Tech.
• Strategic problem-solver:
  You thrive in ambiguity, can think long term and can break big hairy goals down into actionable steps. You’re relentless in pursuit of clear results, leveraging first-principle thinking to identify and resolve customer pain points.
• Executive communicator: you’re adept at managing high-stakes conversations at the executive level, confidently interacting with CHROs, VPs and other senior leaders. You influence positively, build lasting relationships, and communicate effectively both internally and externally.

You’re based out of NYC and eager to work from the local office and regularly travel to customers. A bonus is that you have an overall experience with AI‑first ways of working.

• Fair & competitive salary: $130k-$200k base salary + bonus + equity
• Equity: everyone at Tech Wolf shares in our collective…