Associate - Strategy & Operations

About the Team

Door Dash Digital Ordering is Door Dash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels.

The business is one of the fastest-growing segments within Door Dash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants. We decide what to build, where to invest, and how to bring it to market, and we learn by putting products in front of merchants and running the experiments that show us what moves their business.

As part of this team, the Associate will take end-to-end ownership of one or more product initiatives and lead the cross-functional execution that brings them to life. Your work will be instrumental to helping grow Digital Ordering into an industry-leading B2B SaaS offering.

As an Associate on the Digital Ordering Strategy & Operations team, you will own one or more product initiatives within our first-party suite from end to end. You will develop the strategy, define key results, and drive execution in partnership with S&O, Product, Engineering, Analytics, Implementation, Sales, and Marketing. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader.

You will own zero-to-one experiments and initiatives that improve products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify the gaps worth solving. Scope on this team grows with demonstrated ownership, and the people who do well here identify problems independently and come back with a plan to solve them.

You will join the Foundational Products team, the products that are table stakes for every restaurant we serve and that drive the core of our revenue today across SMB and Enterprise. This is an individual contributor role reporting to the Manager of Strategy & Operations, Foundational Products.

We’re especially excited about candidates who’ve worked in fast-moving, founder-led, or resource-constrained environments, those who see lack of structure as an opportunity to build.

• Own product initiatives from end to end and be accountable for their results
• Imagine, develop, and execute on work streams from start to completion with little oversight
• Oscillate easily from strategic considerations to tactical execution
• Build deep and meaningful relationships with merchants, laser focused on helping them thrive
• Have the opportunity to truly make a scalable, measurable impact on the restaurant industry in the US and abroad
• Operate comfortably in ambiguous environments while maintaining a strong bias for action
• Grow your scope as you demonstrate ownership and impact
• Communicate precisely dependent on audience and level of detail necessary to share
• Represent the Door Dash brand with humility and a customer-first mindset

Your responsibilities will include:

• Own product initiatives: Take end-to-end ownership of one or more product initiatives. Develop the strategy, define goals and key results, and build the business case, financial model, and go-to-market plan. Drive execution from launch into growth, with accountability for the…