Customer Service Intern; Healthcare Operations

Company Description

Circle Health is an AI-powered care management and health engagement platform that partners with providers, employers, and insurers to improve patient outcomes and healthcare economics. By leveraging AI-enabled workflows, technology, and dedicated care teams, Circle Health delivers scalable care coordination programs that reduce avoidable hospitalizations, enhance patient engagement, and improve compliance. The company serves over 100,000 lives globally, with operations in the United States, India, and Southeast Asia.

With a vision of transforming healthcare into a more continuous and accountable system, Circle Health focuses on aligning outcomes, engagement, and incentives to deliver value-based care.

This is a full-time, on-site internship role based in the New York City Metropolitan Area for a Client Success Intern (Healthcare Operations). The intern will support care coordination initiatives, monitor client satisfaction, and assist in streamlining operational processes to improve patient engagement and healthcare outcomes.

• Responsibilities include handling client communication, ensuring customer satisfaction, resolving client concerns efficiently, supporting data analysis and reporting, and contributing to strategies for operational improvements in health engagement models.
• This role involves regular travel to client locations within the New York and New Jersey area, and candidates should be comfortable with in-person interactions and on-ground coordination.

• Strong interpersonal skills to build trusted client relationships and collaborate with cross-functional teams
• Excellent verbal and written communication skills
• Ability to prioritize customer needs and deliver high-quality service experiences
• Demonstrated interest in customer success, healthcare operations, or care coordination
• Analytical mindset with the ability to work with data and generate insights
• Highly organized and detail-oriented with the ability to manage multiple tasks effectively
• Bachelor’s degree in healthcare management, business, communications, or a related field (or currently pursuing one)

This is an on-site role based in the New York City Metropolitan Area. Candidates should be comfortable traveling to client locations across NY/NJ as required.

$18 — $25 per hour, based on experience