Senior Product Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Delray Beach, FL, US

30+ days ago Requisition

Please note
: we are hiring exclusively in the following states: FL, GA, NJ, NY, WI, SC, TX

At Pet Meds, our backend systems are the operational backbone of everything we do and our retention products are critical to sustaining the long-term value of every customer relationship. As Senior Product Manager, Platform & Retention, you will own the reliability, scalability, and capability of the systems that power Pet Meds operations, while also owning the product experience for Auto Ship, our subscription program, loyalty and rewards, and transactional email infrastructure.

Reporting to the VP of Digital eCommerce, you will ensure these systems are stable, efficient, and positioned to support both business growth and customer retention. This is a technically demanding role requiring someone who can independently bridge business needs and engineering execution across a complex, interconnected set of systems. You will own your product surfaces, systems, and cross-functional relationships, driving platform and retention execution and outcomes without day-to-day direction.

• Partner with the VP of Digital eCommerce on overall platform and retention strategy and roadmap direction, ensuring backend and retention priorities align with business growth goals.
• Own the performance of all platform systems and retention product surfaces – understanding how reliability, throughput, integration health, and retention product decisions impact the customer-fixing products and business operations that depend on them. Prioritization and roadmap decisions are grounded in system performance data, retention metrics, and risk analysis.
• Own the product roadmap for all Pet Meds backend and operational systems: OMS, middleware, PIM, Salesforce Service Cloud (SFSC), vet portal, and Iterable backend.
• Own the product roadmap for retention surfaces:
  Auto Ship and subscription experience (Ordergroove), loyalty and rewards, and transactional email product infrastructure (Iterable, co-owned with Marketing).
• Balance system reliability and operational stability with the delivery of new capabilities the business requires to grow.
• Translate business needs from across the digital org into a clear platform and retention roadmap, ensuring backend systems support customer-facing product initiatives and retention goals.
• Identify platform gaps, technical debt, and scalability risks early and build plans to address them before they become business-critical issues.
• Stay informed on platform technology trends, integration best practices, subscription product innovations, and loyalty program developments.

• Lead squad execution across all platform and retention systems, ensuring engineers have well-defined tickets, clear acceptance criteria, and the context needed to build and resolve issues with confidence.
• Drive platform features, retention product improvements, and system enhancements from discovery through launch, managing sprint cycles, unblocking dependencies, and maintaining delivery momentum.
• Own system integration reliability across platforms, identifying and resolving issues proactively.
• Lead agile ceremonies including sprint planning, backlog refinement, demos, and retrospectives for platform and retention squads.
• Identify risks, dependencies, and trade-offs across interconnected systems and resolve or elevate as appropriate.
• Ensure all changes are delivered with appropriate testing, validation, and rollback planning.