Senior Vice President, Business Operations

Who we are

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it.

With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity:
Love Growth. Hate Waste.

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SVP, Business Operations to build, lead, and mature the company’s operating model for project management, delivery governance, onboarding, client success operations, and enterprise execution visibility. This is a business-critical operating role, not an administrative PMO function. This role will serve as the architect and operator of Tinuiti’s execution system: the way work is initiated, prioritized, governed, measured, escalated, and improved across the organization.

The PMO under this role will serve as the execution engine for complex, enterprise-priority initiatives that span multiple business units, departments, or leadership forums. Large tooling rollouts, agency-wide process design, structural change initiatives, and transformation programs all run through this team. When an initiative requires cross-functional sequencing, executive visibility, structured governance, and active risk management beyond a single function’s normal cadence, this team leads the execution path and drives it to completion.

For the right leader, this is a rare opportunity to build the execution infrastructure of an agency from a position of real authority. You will have the platform, the executive relationships, and the organizational mandate to redesign how work flows across Tinuiti — and to leave a durable mark on how the company operates at scale.

This role will report to the COO and partner closely with leaders across Client Delivery, New Business, Finance, Resource Management, Rev Ops, People, Technology, Legal, Commercial Innovation, and Executive Leadership.

The SVP, Business Operations will lead a team of approximately 10 people across the following functions, with additional matrixed influence across embedded project management roles enterprise-wide.

• Function/Scope Core PMO / Internal PMO Team Direct leadership of the central PMO engine responsible for governance, tooling, reporting, standards, and executive visibility
• Client Success Operations Direct leadership around client lifecycle operations, contract hygiene, renewal workflows, commercial escalation, and client health visibility
• Client Onboarding Experience Direct leadership of central Onboarding team leading governance of onboarding standards, handoffs, RACI adherence, and early-stage client activation workflows
• Matrixed PM / Program Management Community Functional standards, enablement, and governance across project/program management roles embedded across the business and operational work streams
• Enterprise Delivery Portfolio Visibility into major client delivery programs, strategic initiatives, operational priorities, transformation work streams, and AI-related programs

• Running the…