Dir, Customer Success Operations; Armis​/Veza)

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

Lead, organize, and managebusinessoperations for theglobal

Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams.

Theglobal Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

• Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
• Work directly withglobalsalesleadership teamsto drive special projects, organizational development, and strategy.
  
  Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely withthe broader sales leadership teamand other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
• Ensure best practice implementation and operational excellence across entire function.
• Drive consistent communications of priorities, activities, and results toteam and relevantcompanystakeholders. Support presentation and reporting needs forthe Sales function.
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
• Help support and lead purpose and culture of team and company.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+yearsrelevantwork experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
• Excellent people management skills and experience; ability to build strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamicglobalenvironment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

For positions in this location, we offer a base pay of $184,100 - $322,200
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive…