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Director, Merchant and eComm

Job in New York, New York County, New York, 10261, USA
Listing for: PayPal Inc.
Full Time position
Listed on 2026-09-23
Job specializations:
  • Business
    Product Manager
Salary/Wage Range or Industry Benchmark: 150000 - 230000 USD Yearly USD 150000.00 230000.00 YEAR
Job Description & How to Apply Below
Position: Director, Merchant and eComm Experience
Location: New York

This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross-functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.

Essential Responsibilities:
  • Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
  • Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
  • Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
  • Champions the customer experience and prioritizes customer needs in product requirements and decision making.
  • Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
  • Standardizes work streams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
  • Responsible for product profitability, including budgetary decisions.
  • Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
  • Interfaces with senior leadership as needed.
  • Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Minimum Qualifications:
  • 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
  • 2 years of experience leading others.
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