Operations Analyst HRIS

Description

JOB TITLE:

Operations Analyst HRIS

SALARY RANGE:
Step 1: $45,125 Step 2: $52,646 Step 3: $56,407 Step 4: $60,166 Step 5: $63,927 Step 6: $67,688 Step 7: $71,448 Step 8: $75,208

DEPT/DIV:
People

SUPERVISOR:
Manager HRIS

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK: 9:00 am - 5:30 pm (8 hours/day) or as required

*** This position is represented by the Transportation Communication s Union (TCU)***

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The purpose of this position is to administer activities and process transactions for Human Resources Information Systems (HRIS) Unit including new hires, promotions, transfers, salary changes and other human resources transactions.

• Gather, validate and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in People Soft and the service request management tool
• Retrieve, index and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Integrate across BSC teams to document, research and resolve basic issues and errors as assigned. Understand when to resolve or elevate to supervisor
• Perform/support cyclical processing and period end activities
• Complete assignments as delegated by supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to knowledge management tool

• Possess specific work experience in HR in the area of employee records, data updates, and maintenance, etc.
• Working knowledge and use of People Soft or related database software.
• Ability to work in a team environment
• Ability to process requests consistently with general supervision.
• Ability to assess problems and promptly resolve or identify the appropriate team to resolve.
• Strong oral and written communication skills.
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization.
• Strong time management skills and ability to manage individual assignments.
• Strong attention to detail.
• Ability to handle sensitive situations and maintain a high degree of confidentiality
• Ability to build and modify SQL queries.

• Understanding of MTA HR policies and procedures.
• Familiarity with performance metrics and ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

• High…