Head of Business Strategy & Operations​/Chief of Staff

## Head of Business Strategy & Operations/Chief of Staff Apply:
Hybrid:
New York New York United States:
Full time:
Posted 3 Days Ago:

** Role Overview
** Citi is seeking a seasoned
** Director (C15) – Head of Business Execution
** to serve as the strategic execution partner to the
** Head of US Consumer Cards (USCC) Analytics & Pricing (A&P)**.In this high-visibility leadership role, you will orchestrate strategic priorities, global workforce capacity, financial and expense discipline, risk and control governance, and executive operating cadences across a large footprint spanning the United States and India (AIM)
You will act as an essential catalyst for organizational transformation, bridging the gap between strategic vision and day-to-day execution. By establishing rigorous operational foundations, modernizing business rhythms, and optimizing resource allocation, you will empower a world-class analytics and pricing organization to accelerate data-driven growth, advance AI/ML capabilities, and maintain robust regulatory compliance.
** Key Responsibilities
**** 1. Strategic Execution & Operating Cadence
*** Partner closely with the Head of USCC Analytics & Pricing and the extended leadership team to define, articulate, and execute multi-year business strategies and operating plans.
* Establish and govern the central operating rhythm (Business Reviews, OKRs, Strategic KPIs, MBRs/QBRs) to monitor performance against strategic and operational commitments.
* Drive cross-functional strategic programs end-to-end, resolving operational bottlenecks, breaking down silos, and ensuring alignment across Cards product lines, risk, technology, finance, and marketing.
** 2. Global Workforce Strategy, Capacity & Footprint Optimization
*** Own strategic workforce planning, headcount governance, and organizational design across onshore (US) and offshore (India).
* Design and implement comprehensive capacity models to balance workload, optimize location strategy, and scale technical/analytical talent efficiently.
* Oversee partner/vendor resource strategies, statement of work (SOW) management, and managed services engagements to ensure high ROI and operational leverage.
** 3. Financial Discipline & Expense Governance
*** Direct overall financial planning and expense management for the organization in close coordination with Finance and HR partners.
* Drive the annual budgeting process, monthly financial forecasting, variance analysis, and productivity tracking across compensation, T&E, consulting, and infrastructure.
* Provide strategic oversight and governance over the technology investment portfolio and Technology Book of Work (BoW), partnering with Tech and A&P leads to prioritize funding allocations, track milestone delivery, assess business case ROI, and ensure technology spend directly accelerates core analytics and pricing capabilities.
* Establish robust cost-benefit frameworks to evaluate capital expenditures, software/tool investments, and out-of-budget requests, ensuring strict alignment with business priorities.
** 4. Governance, Risk, Compliance & Controls (GRC)
*** Lead activities for Business Application Ownership (BAO), Records Management (RMO), and Continuity of Business (COB) resilience strategies across US and India operations.
** 5. Executive Communications & Stakeholder Alignment
*** Author executive-grade briefings, board-level material, steering committee decks, and town hall narratives that clearly distill complex analytics and pricing performance into actionable business insights.
* Represent the USCC A&P organization across enterprise-wide forums, building trusted relationships with senior leaders across USCC, Marketing, and Technology.
** 6. Organizational Effectiveness, Culture & Talent Enablement
*** Champion culture transformation, employee engagement, diversity, and recognition initiatives across distributed global teams.
* Oversee talent development strategies, technical upskilling (e.g., modern analytics, GenAI adoption, cloud data platforms), and leadership pipeline health in partnership with HR.
** Required Qualifications & Competencies**
* ** Experience & Background:**  + 15+ years of progressive experience in business execution, Chief of Staff/COO functions, strategic planning, or operational leadership within global financial services or tier-1 management consulting.  + Demonstrated experience operating at a Director (C15 or equivalent peer-firm) level within a large, matrixed, global institution.
* ** Scale & Global…