Enterprise Operations Manager

What's the role?

Bilt's Enterprise team works with the housing and retail partners who bring Bilt to millions of residents and customers. Behind every partner launch, advisory board session, and partner touchpoint is a set of workflows that need to run cleanly and on time. That's where you come in.

As an Enterprise Operations Manager, you'll be the operational backbone of our B2B marketing programs. You'll keep our CRM accurate and useful, automate the communications that keep partners informed, run launch operations from checklist to CSAT, and own the logistics behind our advisory board and partner gifting programs. You'll help stand up the platforms that make this work scale, and you'll partner daily with enterprise sales, account managers, and marketing.

This is a role for someone who is exceptionally organized, enjoys building systems, and makes sure nothing slips through the cracks.

• Build and maintain automated partner communication sequences, from onboarding to ongoing relationship touchpoints
• Own CRM hygiene, including partner level tags, relationship maps, contact-count flags, and health score sync
• Run launch operations end to end: manage launch checklist instances, coordinate across teams, and execute post-launch CSAT
• Coordinate advisory board logistics, including scheduling, materials preparation, and recaps
• Manage the partner gifting and swag program, including the library, budget bands, and fulfillment
• Help evaluate, stand up, and configure the marketing and CRM platforms that power the Enterprise team's workflows
• Build and maintain audience lists and launch plans that enterprise sales, account managers, and marketing rely on
• Identify manual processes and turn them into repeatable, automated workflows
• Travel to partner launches, advisory board sessions, and events to support on-the-ground execution
• Take on the logistical and operational work that comes with a fast-growing partner business

• 2+ years of experience in marketing operations, revenue operations, or a similar operational role
• Proficiency working in a CRM (e.g., Hub Spot, Salesforce), including data hygiene and reporting
• Experience building launch plans and executing multi-stakeholder projects on time
• Exceptional organization and attention to detail; you notice what others miss
• Comfort with travel of up to 50% for partner launches and events
• Strong written communication, with the ability to draft clear partner-facing messaging

• Prior experience running gifting or events programs
• Experience standing up or migrating marketing automation and CRM platforms
• Familiarity with B2B or partner marketing, especially in housing, retail, or fintech
• Comfort with project management tools (e.g., Asana, Notion, Airtable)

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
• Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the…