Vice President Product Manager: Client Platform Multi-Factor Authentication

Purchase, NY/ 1 New York Plaza

Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services to clients worldwide. Digital Client Experience & Platforms is building secure, scalable, and intuitive client-facing capabilities that help protect clients, enable digital adoption, and support trusted engagement across web and mobile channels.

We are seeking a Vice President, Product Manager to own the end-to-end product strategy and roadmap for client platform Multi-Factor Authentication (MFA). This leader will serve as a builder-operator for a critical identity and security platform, delivering secure-by-design authentication capabilities that protect clients while preserving a seamless digital experience. The role requires strong product judgment, execution discipline, and the ability to align engineering, cybersecurity, fraud, risk, legal, compliance, design, operations, and channel stakeholders around a measurable roadmap.

• Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web, mobile, and shared client platform capabilities.
• Define reusable authentication capabilities, adoption patterns, and integration standards that can scale across multiple client journeys and channel teams.
• Translate security, fraud, regulatory, and client experience objectives into clear product outcomes, prioritized features, and measurable success criteria.
• Develop the target-state roadmap for enrollment, step-up authentication, trusted devices, device binding, recovery, factor management, and channel migration.

• Lead cross-functional delivery with engineering, architecture, cybersecurity, fraud, operations, design, and channel product teams from discovery through production launch.
• Convert product strategy into epics, features, user stories, acceptance criteria, release plans, and launch readiness artifacts.
• Manage dependencies across identity, session management, device intelligence, fraud decisioning, client servicing, contact center tooling, and digital channels.
• Drive disciplined product rituals including prioritization, backlog grooming, stakeholder reviews, delivery governance, testing, release readiness, and post-launch validation.

• Partner with Technology, Cybersecurity, Fraud Operations, Chief Data Office/Risk, Legal, Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations.
• Own product documentation and governance artifacts, including risk assessments, control mappings, audit evidence, exception handling, change approvals, and operational readiness materials.
• Embed privacy, consent, data minimization, resiliency, and auditability considerations into product design and delivery decisions.

• Optimize MFA experiences to reduce friction while maintaining strong protection, including prompt frequency, factor choice, enrollment completion, recovery flows, accessibility, and servicing escalation paths.
• Partner with UX research, design, analytics, and servicing teams to validate journeys, identify drop-off drivers, and improve client and advisor outcomes.
• Define production health expectations, including observability, incident readiness, defect prioritization, operational playbooks, and post-launch performance reviews.
• Coordinate rollout, communications, training, and change management with digital channels, field/service organizations, and support teams.

• Define and track product, risk, and operational KPIs including MFA enrollment rate, challenge success rate, authentication latency, factor adoption, step-up frequency, fraud loss reduction, account takeover indicators, recovery completion, contact drivers, and defect trends.
• Use data, client feedback, incident learnings, and control findings to continuously improve the roadmap and quantify risk reduction, resiliency, and experience gains.

• 5-7 years of product management experience, including ownership of platform capabilities used by multiple applications, channels, or teams.
• Demonstrated experience delivering authentication, identity, security, fraud, risk, or client protection products in a regulated environment; financial services experience strongly preferred.
• Strong…