Director of Annuity Operations Job New York New York USA,Business

Location: New York

Our client is seeking a Director of Annuity Operations to build the end-to-end operational framework supporting a growing annuity platform. This is a highly visible role requiring both deep product fluency and the ability to translate that knowledge into scalable, client-centric operational strategies.

Key Responsibilities Product & Operational Alignment

Serve as a subject matter expert on fixed annuity products, including MYGAs, FIAs, and income riders, with a strong understanding of how product design impacts administration, servicing, and policyholder behavior
Partner closely with Product, Actuarial, and Distribution teams to ensure seamless implementation and administration of new and existing products
Translate complex product features (crediting strategies, caps/floors, surrender schedules, riders) into clear, efficient operational processes

Operational Leadership & Transformation

Lead day-to-day annuity operations across onboarding, policy administration, servicing, and claims
Identify opportunities to streamline workflows, automate processes, and improve scalability
Partner with Technology and third-party administrators to enhance platforms, tools, and data capabilities
Drive continuous improvement initiatives across processing efficiency, accuracy, and risk management

Cross-Functional Collaboration

Act as a key liaison between Operations, Product, Finance, Risk, Compliance, and IT to ensure alignment across the annuity lifecycle
Support new product launches by ensuring operational readiness, including system configuration, workflows, and servicing models
Provide input into product design discussions from an operational feasibility and service perspective

Strategy & Growth Enablement

Support broader business strategy by ensuring operations can scale alongside growth in annuity volumes
Contribute to decisions around vendor strategy, platform selection, and operational model design
Use data and KPIs to drive decision-making and measure success across operational performance and client experience

Qualifications

10+ years of experience in life insurance / annuities, with significant exposure to annuity operations and/or product
Strong understanding of fixed annuity products, including MYGA, FIA, and associated riders, and how they function operationally
Demonstrated ability to connect product design with operational execution and client experience
Experience leading teams and driving process improvement or transformation initiatives
Strong stakeholder management skills across actuarial, product, and business leadership