Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Mastercard's Community Institutions team is launching Team Catalyst, an innovative new account management model designed to redefine how we partner with our longer-tail customers. As customer expectations evolve and operational complexity increases, we are transforming from a traditional one-to-one account management structure to an agile, team-based model that enables us to deliver deeper expertise, greater consistency, and broader access to Mastercard's capabilities.

Team Catalyst is an incubation team focused on building the future of customer partnership and engagement. We are challenging conventional approaches, creating scalable strategies, leveraging data and automation, and finding new ways to bring the full power of Mastercard to our customers. This role offers a unique opportunity to help design, build, and scale a new model while directly influencing customer growth, experience, and operational excellence across a portfolio of Community Institution customers.

If you thrive in fast-paced environments, enjoy turning ideas into action, and are energized by solving complex problems, we'd love to meet you.

As an Analyst, Account Management on Team Catalyst, you will manage a portfolio of Community Institution customers and help deliver an exceptional Mastercard experience. You will build customer relationships, identify opportunities for growth, support business initiatives, and partner across Mastercard to address customer needs. Working within a highly collaborative team environment, you will help customers maximize the value of their Mastercard partnership while contributing to Team Catalyst's innovative account management model.

• Manage: Serve as the primary relationship manager for a portfolio of Community Institution customers, building trusted partnerships and supporting customer success.
• Grow: Identify opportunities to expand customer engagement and adoption of Mastercard products, services, and solutions.
• Advise: Develop an understanding of customer priorities, challenges, and goals to provide relevant recommendations and support.
• Execute: Lead day-to-day account management activities, including customer communications, action planning, issue resolution, and follow-up.
• Collaborate: Partner with teams across Product, Services, Technology, Operations, Marketing, and Sales to deliver solutions and address customer needs.
• Support: Assist with renewals, pricing requests, presentations, business cases, and other commercial activities.
• Educate: Deliver customer engagement activities including webinars, office hours, portfolio communications, and customer education programs.
• Improve: Contribute ideas and process improvements that enhance customer experience, operational efficiency, and team performance.

• Relationship builder with a passion for customer success.
• Strong communicator who can build credibility with customers and internal stakeholders.
• Curious and proactive problem solver.
• Organized and able to manage multiple priorities effectively.
• Analytical mindset with the ability to turn insights into action.
• Collaborative team player who thrives in a fast-paced environment.
• Growth-oriented with a…