Design Program Manger, Seller

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range: $ - $

We’re hiring a Staff Design Program Manager to own the operational foundation that powers Etsy’s Seller Experience. This role spans three groups – Seller and Inventory, Customer Operations, and Marketplace Services – and requires someone who can hold coherence across all of them while going deep on the highest-priority initiatives. The teams you support are modernizing core seller workflows, structuring inventory, unlocking growth through AI‑assisted insights, and reducing friction across support, checkout, payments, and fulfillment.

At this level, you are defining the objectives, not just executing against them. You will identify where these teams need sharper operational systems, build the case for addressing those gaps, and own the solution. You will serve as a strategic thought partner to the design leaders you support and a credible voice in cross‑functional conversations with Product, Engineering, and Research.

This is a full‑time position reporting to the Director of Design Operations.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in‑office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team.

Learn more details about our work modes and workplace safety policies here.

• eligible for an equity package
• an annual performance bonus
• our competitive benefits that support you and your family as part of your total rewards package

Seller Experience brings together design teams across Seller and Inventory, Customer Operations, and Marketplace Services around a shared goal: helping creative entrepreneurs build thriving businesses on Etsy while ensuring the marketplace stays healthy and competitive. These teams work at the intersection of seller tooling, operational support, and marketplace infrastructure - spanning everything from listing creation to checkout to cross‑border fulfillment. The Design Operations team is the operational backbone for this work.

As the Staff DPM for Seller Experience, you will be embedded across this group, developing deep relationships with multiple design leaders and building the systems that allow their teams to focus on craft and move with clarity.

• Define and own high‑stakes programs:
  Lead complex programs that span multiple squads within Seller Experience - from cross‑team planning resets to initiatives that require sustained alignment across Design, Product, and Engineering. You set the objectives, not just the timeline.
• Create clarity in ambiguous spaces:
  Seller Experience is in active transformation. You will be asked to bring operational structure to areas where the problem and the solution are both still taking shape. You are energized by that, not slowed down by it.
• Set priorities and roadmaps:
  Work across Seller and Inventory, Cust Ops, and Marketplace Services to help design leaders align on shared priorities, surface tradeoffs, and maintain a coherent view of the group’s work and capacity.
• Build the operating…