Associate Director, Retail Management Services; Amazon

Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award‑winning human‑first work for clients including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions.

VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world’s leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting‑edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

We are seeking a versatile and highly analytical Associate Director, Commerce Operations to join our Amazon squad. In this pivotal role, you will sit between our Retail Services Lead (who drives high-level portfolio strategy) and our Commerce Managers (who execute day‑to‑day tactical operations). This is a unique hybrid role that requires you to seamlessly flex between strategic planning and deep operational troubleshooting.

You will collaborate closely with the Retail Services Lead in translating client business performance into actionable recommendations, provide guidance on Amazon growth priorities, and consult on key initiatives such as promotion strategy, catalog optimization, retail readiness, and supply chain efficiencies.

• Strategic & Commercial Advisory:
  Provide day-to-day strategic support, bringing commercial context and clarity to complex business results, marketplace trends, and operational issues.
• Retail Priorities & Planning:
  Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth.

• Operational & Catalog Guidance:
  Guide best practices for catalog setup, product content (PDP optimization, A+ Content, imagery), variation structures, and retail readiness.
• Operational Audits & Commercial Health:
  Conduct holistic audits of marketplace operations, analyzing and presenting findings on in‑stock availability, PO rejection rates, missed sales, and SKU‑level profitability.
• Collaborative Troubleshooting:
  Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppress ions, establishing clear escalation paths for platform hurdles.

• Data Interpretation & Reporting:
  Review Amazon performance data to provide strategic interpretation of what is happening, why it matters, and what should happen next.
• Metric & Goal Synthesis:
  Connect core retail metrics—such as sales, traffic, conversion, share of search, and buy box performance—directly to broader client business goals.
• Risk & Driver Analysis:
  Proactively identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction.

• Experience:
  
  5-8 years of experience managing enterprise‑level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
• Commercial Acumen: ability to interpret complex data and turn performance trends into actionable recommendations, leveraging strong commercial judgment to connect Amazon execution to business outcomes and present comfortably to client stakeholders.
• Technical Amazon Expertise: deep, practical knowledge of Amazon…