Mobile Engineering Operations Manager

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Mobile Engineering Operations Manager drives operational excellence across a complex retail and facilities portfolio by leading maintenance operations, vendor management, and cross‑functional collaboration. In this high‑impact role, you’ll partner directly with site leadership to optimize engineering performance, ensure equipment reliability, and deliver consistent service excellence. You’ll build strategic client relationships, anticipate operational needs, and implement solutions that enhance both facility performance and workplace experience.

• Service Delivery & Operations Management
  • Work Order & Asset Management
  • Schedule and coordinate repairs, maintenance, and work requests across the portfolio, ensuring timely completion and KPI compliance
  • Maintain asset validation processes using Excel, Power Query, and Power Pivot to ensure data accuracy
  • Document data flows, transformation logic, and validation rules to maintain system integrity
  • Administer retail contact databases and coordinate monthly updates with stakeholder groups
  • Support operational planning through GIS portfolio mapping and geographic analysis
  • Identify service improvement opportunities and recommend site inspection priorities
• Vendor & Stakeholder Coordination
  • Provide clear direction to vendors, facilities staff, and service providers to ensure seamless work execution with minimal disruption
  • Support vendor procurement processes and ensure compliance with asset management protocols
  • Manage vendor onboarding in coordination with IFM Facility Coordinators
  • Oversee Master Lock Lockbox Program including programming, distribution, security governance, and battery monitoring
• Strategic Operations Support
  • Workforce Planning & Deployment
  • Utilize Maptive and Excel modeling to optimize route assignments and resource allocation
  • Plan multi‑state deployments considering union labor requirements and local regulations
  • Collaborate with regional managers on coverage models and adjust strategies based on operational needs
  • Manage escalations and provide solutions to deployment challenges
• Change Management & Process Improvement
  • Drive adoption of new systems and standardized processes across field operations
  • Develop training materials and build champion networks to support change initiatives
  • Monitor adoption metrics and proactively address resistance or implementation barriers
  • Deploy client‑requested projects ensuring alignment with operational standards and contract requirements
• Emergency Preparedness & Safety
  • Maintain and enhance emergency response plans including evacuation procedures and after‑hours protocols
  • Serve as site point of contact for facility‑related matters and coordinate event logistics
  • Uphold safety and security support protocols across all operations
• Client Relationship Management
  • Strategic Partnership – Build and maintain relationships with key stakeholders across operations, IT, and client teams
  • Participate in recurring forums and contribute to strategic decision‑making processes
  • Serve as operational point of contact for GMR and Retail Violations programs
  • Ensure seamless communication on active initiatives and escalations
• Service Excellence
  • Ensure…