Experience Manager

Address Long Island City, Queens, NY, USA

Compensation $70,000.00 - $75,000.00/hour

Schedule Full time

Job Type Permanent

Description

Must have aquatic experience- CPO certification is required for this location!

• Oversee day-to-day operations of facilities including:
  • Approve timecards and paid time off.
  • Track inventory of all supplies and follow purchasing procedures to replenish.
  • Ensure compliance with safety / emergency / incident / accident protocols.
• Prepare Monthly and Annual Board Reports: amenity usage statistics, participation, income/expenditure, event and activity summaries, operational improvements and updates, and further recommendations.
• Prepare monthly internal corporate reports for Accounting Department to monitor budget.
• Maintain effective communication with residents, building management and ownership.
• Assist in staff interview process for:
  Experience Associate, Receptionists, Lifeguards, and Porters.
• Partner with Human Resources to perform administrative tasks; such as, assisting new hires with onboarding (reviewing job descriptions and assisting with completion of HR paperwork), and complete other paperwork as necessary (change forms, written warnings, accident reports, etc.)
• Train and educate staff on all facility procedures.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
• Adhere and adapt to all current and new LIVunLtd policies, procedures and initiatives.

• Create and distribute a monthly calendar of classes and activities related to the property.
• Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest.
• Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations.
• Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services.

• Receive client and resident requests for specific social activities, parties, children’s programs and other events desired by residents.
• Collaborate with LIVunLtd’s Events department to develop standard content for programs, activities, classes and events such as;
• Coordinate and supervise all components of event production (menu and pricing, procurement of caterers, decor, entertainment, rentals, deliveries staffing, setup / teardown).
• Organize and manage receipts, invoices and all costs related to events and programming.
• Create event recaps, including promo / marketing strategy, attendance, resident feedback, photos and cost summary.
• Manage the reservation and rental process for private use of amenity spaces.
• Assist residents in resourcing, planning and executing private parties when renting amenity spaces for private use.
• Report any issues or repair needs immediately to property management, LIVunLtd management, as well as to pool service provider and all parties necessary to maintain compliance requirements.
• Identify and propose repairs, annual maintenance and upgrade items.
• Monitor Lifeguard attendance and performance.
• Maintain Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Maintain OSHA standards and regulations.
• Ensure that a proper maintenance schedule is executed by pool vendors according to standard daily / weekly / monthly tasks such as mechanical system inspection, backwash, chemical distribution, etc.
• Maintain a working knowledge of LIVunLtd’s range of concierge services.
• As needed, serve as the resident’s point of contact to coordinate fulfillment of any concierge-related request by…