AVP, Senior Product Manager - Agentic Workflows

Department: WDTech - R&D We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

WDTech is W&D’s in‑house technology team – a group of collaborative and highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology. WDTech Product works hand‑in‑hand with the business to translate business outcomes into actionable product strategies, aligning user needs with innovative solutions, via close collaboration with our engineering partners, to ensure W&D maintains a competitive advantage as our technology landscape and target market rapidly evolve.

The AVP, Senior Product Manager – Agentic Workflows is a senior individual contributor responsible for identifying, developing, and delivering AI‑powered workflow solutions that improve business processes across Walker & Dunlop. Reporting to the Chief Product Officer, this role partners closely with business leaders and cross‑functional teams to identify operational challenges, rapidly prototype solutions, and guide them through production deployment. Success in this role requires combining product management expertise with hands‑on experience using modern AI technologies to deliver measurable business outcomes.

• Partner with business teams to identify workflow challenges and opportunities for AI‑enabled automation through direct user engagement and observation.
• Travel regularly to Walker & Dunlop offices and field locations to understand business processes and gather insights that inform product development.
• Translate business needs into product requirements and maintain a prioritized backlog of AI workflow initiatives.
• Design, build, test, and iterate AI workflow prototypes using modern AI tools and development platforms.
• Present solutions to stakeholders, gather feedback, and refine workflows based on user input.
• Partner with Engineering, Site Reliability Engineering (SRE), Information Security, Legal, Procurement, and other cross‑functional teams to transition solutions from prototype to production.
• Define, measure, and report on key performance metrics, including adoption, operational efficiency, quality improvements, and business impact.
• Maintain workflow documentation, evaluation records, and audit artifacts to support governance and scalable AI development practices.
• Communicate project priorities, progress, and outcomes to business stakeholders and executive leadership.
• Contribute to the evolution of Walker & Dunlop's AI product capabilities by identifying reusable solutions, improving development practices, and sharing knowledge across teams.
• Perform other duties as assigned.

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience. 8+ years of product management experience with a demonstrated track record of delivering AI, machine learning, or intelligent automation solutions into production. Experience managing products throughout the full lifecycle, from discovery and solution design through implementation and adoption. Experience collaborating with software engineering teams and translating business needs into technical requirements.

Experience with in commercial real estate, mortgage finance, financial services, or another regulated industry is preferred. Familiarity with developer tools such as Git, Git…