Salesforce Developer & Administrator

Strong Steps Behavioral Health Foundation is seeking a skilled Salesforce Developer & Administrator — Nonprofit Systems to lead the development, configuration, implementation, and ongoing management of our Salesforce environment.

This is a hands-on technical role for someone who can take organizational and program requirements and turn them into secure, functional, scalable Salesforce solutions. Strong Steps is a growing nonprofit organization with multiple community programs and operational needs, and Salesforce is being developed as a central system for managing program applications, participants, families, community partners, inventory, referrals, workflows, reporting, and other organizational operations.

This is not primarily a data-entry or basic Salesforce administration position. We are looking for someone who is comfortable building Salesforce solutions from the ground up, improving systems that are already under development, troubleshooting complex issues, and helping Strong Steps establish a long-term Salesforce architecture that can grow with the organization.

The Salesforce Developer & Administrator will work closely with organizational leadership to understand how each Strong Steps program operates and translate those processes into effective Salesforce systems.

The person in this position will have significant responsibility for the design and continued development of our Salesforce environment, including custom objects, Salesforce Flow, Experience Cloud portals, security and permissions, integrations, reporting, data management, and automation.

• Design, configure, build, test, deploy, document, and maintain the Strong Steps Salesforce environment.
• Evaluate existing Salesforce configurations and recommend improvements to architecture, automation, security, usability, and scalability.
• Build custom objects, fields, relationships, record types, page layouts, Lightning pages, validation rules, formulas, and other Salesforce configurations.
• Design and maintain Salesforce data models that support multiple nonprofit programs and organizational functions.
• Build advanced Salesforce Flows, including Screen Flows, record-triggered flows, scheduled automation, decisions, assignments, loops, record creation and updates, notifications, and approval-related processes.
• Build and maintain Salesforce Experience Cloud sites and portals for families, program participants, community organizations, nonprofit partners, and other external users.
• Develop secure public-facing Salesforce applications and forms that allow individuals to submit information without requiring a Salesforce account.
• Configure and maintain appropriate Salesforce security, including profiles, permission sets, sharing rules, organization-wide defaults, field-level security, Experience Cloud permissions, and guest-user access.
• Ensure public and external Salesforce experiences are designed to protect confidential participant and family information.
• Build and maintain Salesforce systems supporting Strong Steps programs, including Holiday for Hope, Hope in Every Book, behavioral health and community support initiatives, community education programs, peer-based programs, outreach initiatives, and future programs.
• Develop workflows for family and participant applications, eligibility review, enrollment, program status, approvals, communications, fulfillment, inventory, referrals, community partners, and program completion.
• Build systems for managing child and household information for applicable family-support programs while maintaining appropriate privacy and security controls.
• Develop inventory and fulfillment systems for programs involving books, donated items,…