Director, Partner Success – Security Solutions; Global
Listed on 2026-10-01
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Business
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Director, Partner Success – Security Solutions (Global)
Overview Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners.
As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue. We are seeking an experienced Partner Success Director to lead a team of Partner Success Managers, in managing a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Director will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives.
This individual will serve as a partner advocate within a matrixed organization.
Lead a global team of Partner Success managers working with Partners leveraging Mastercard data
Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement. Provide thought leadership in strategic directions in collaboration with Head of Partnerships and Customer Success Center of Excellence
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