Strategic Partnerships Director

Care Message is a social enterprise and the largest patient engagement platform for low-income populations in the United States. We deliver personalized health education and care coordination through text messaging — reaching patients where they already are, in the language they speak, at the moments that matter most. Unlike technology built for large health systems and adapted down, Care Message is designed from the ground up for organizations serving low-income, historically marginalized communities.

Many of us have had the experience of doing good work or building great products, but wondering if it is truly making an impact. At Care Message, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity.

• Deliver meaningful, measurable results

• Invest in their teammates and build trust

• Seek feedback and continually grow

• Stay steady and solutions-oriented in ambiguity

• Lead with integrity and responsibility

• Communicate with clarity and empathy

Our ideal team members:

• Deliver meaningful, measurable results

• Invest in their teammates and build trust

• Seek feedback and continually grow

• Stay steady and solutions-oriented in ambiguity

• Lead with integrity and responsibility

• Communicate with clarity and empathy

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Many of us have had the experience of doing good work, but wondering if it is truly moving the needle. At Care Message, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose.

Care Message is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

With 22 million patients reached since 2013, Care Message is the only patient engagement solution proven to improve health equity  team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. Care Message is the partner of choice for organizations committed to advancing health equity.

We are a team of people who hold both compassion and accountability. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity.

Our ideal team members:

• Deliver meaningful, measurable results
• Invest in their teammates and build trust
• Seek feedback and continually grow
• Stay steady and solutions-oriented in ambiguity
• Lead with integrity and responsibility
• Communicate with clarity and empathy

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Who We’re Looking For

• Care Message reaches more than six million patients across nearly 500 safety-net organizations in 45+ states and territories.

Who You Are

• You are a senior partnership builder who has created or meaningfully scaled a partner ecosystem in a SaaS, healthcare technology, digital health, health services, or similarly complex market. In your most recent or most relevant role, you managed growth through partners with measurable outcomes tied to partner-sourced pipeline, partner-influenced ARR, co-sell motions, sponsored programs, expansion, or new-market access. You know how to negotiate and drive value through commercial models, partner agreements, revenue share, referral fees, co-sell rules, sponsored program terms, and mutual success criteria without compressing base revenue or creating unclear ownership.

Responsibilities

• A. Partnership Strategy and Portfolio Ownership

What Success Looks Like

• Performance Indicators (KPIs)

• Partner-sourced qualified pipeline created.
• Partner-influenced ARR, partner-led revenue, or partner-enabled expansion outcomes.
• Conversion from partner introductions/referrals to qualified opportunities and closed-won revenue.
• Quality and completeness of partner portfolio tracker, briefs, mutual plans, scorecards, QBRs, and decision logs.
• Reduction in ambiguous ownership, unscoped commitments, roadmap drag, or partner economics that compress base ARR.
• Partner health, engagement, follow-through, and reset/sunset…