Design & Innovation Manager

Overview

Position Summary:

Exciting opportunity for an innovative work redesign leader – at the intersection of operating model design, change management, and process design—with demonstrated expertise in AI integration and a passion for making it a reality!

Work Design & Innovation is a new function at Mercury focused on spearheading future-forward ways of working and redesigning work for the age of AI. The Work Design & Innovation Manager helps shape how work works at Mercury by leading complex work redesign efforts across divisions and advancing the methods, tools, and measurement used to deliver them. Reporting to the Director of Work Design & Innovation, this individual contributor partners with business leaders and cross-functional stakeholders to establish a north star and lead the design and delivery of AI-optimized workflows, role evolutions, and skills development.

In parallel, the role advances the broader work design practice by refining delivery tools, improving measurement approaches, documenting playbooks, and helping scale consistent, high-quality methods across efforts.

An in-person interview may be required during the hiring process

$101,167 to $204,439 (NJ, NY, WA, HI, AK, MD, CT, RI, MA) $91,970 to $185,853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $82,773 to $167,268 (UT, , MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA:
Typical hiring range is $137,523 to $168,083

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Work redesign development and delivery, incl. Value realization, Process improvement and Innovation

• Lead discovery and current-state assessments in partnership with business functions to understand workflows, decision points, team interactions, role clarity, and sources of friction.
• Establish the intended business, customer, and employee outcomes for each redesign effort, including clear success criteria; establish practical baselines and measurement to assess improvement.
• Lead the co-creation and end-to-end design of workflows in which human expertise and AI capabilities complement one another to achieve desired outcomes.
• Lead workshops, working sessions, and stakeholder discussions to identify and prioritize opportunities for AI optimization (automation, assistive pilots, agents) and the implementation needs required to realize value.
• Assess and prioritize opportunities to improve coordination, decision-making, handoffs, and team effectiveness across targeted workflows or organizational areas.
• Ensure redesigned processes and practices are documented, measurable, and embedded into day-to-day operations.
• Establish accountability with stakeholders to monitor outcomes against agreed success criteria, gather stakeholder and user feedback, and use insights to identify course corrections and additional improvement opportunities.
• Own and continuously evolve work design methods, tools, templates, and delivery approaches for division- or initiative-specific redesign efforts.

Stakeholder engagement, change enablement and cross-functional partnership

• Establish trusted partnerships with Sr leaders, team leaders and team members across functions to ensure redesign efforts are grounded in business context and operational realities.
• Translate broad transformation goals into practical redesign actions that teams can adopt and sustain.
• Advise Sr leaders, team leaders and teams through change by providing structure, facilitation, communication support, and practical implementation guidance.
• Lead pilots through full implementation with clear success measures, feedback loops, and change support.

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