Sr Team Member Relations Specialist

Position Summary:

Are you passionate about creating fair, equitable, and thriving workplaces? Do you love digging into complex situations, finding solutions, and making a real difference for people at work? If so, we'd love to meet you!

The
Sr.
Team Member Relations Specialist
plays a vital role in supporting team members and leaders across the country — helping Mercury remain a place where people feel heard, respected, and supported every single day.

In this role, you'll serve as a trusted advisor to People Business Partners and business leaders, bringing expertise, empathy, and a forward-thinking mindset to everything you do.

You will bring sound judgment, empathy, candor, and a strong understanding of employment law to help leaders make clear, well-supported decisions. You will also help Mercury learn from patterns by turning insights into practical guidance, policy improvements, and better leader practices, leveraging AI where appropriate, to improve the quality and speed of the work.

You'll operate with a high degree of independence, collaborate with legal counsel and have the opportunity to shape how we work — from investigations to policy development and beyond.

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$110,468 to $135,016 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$100,426 to $122,742 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$90,383 to $110,468 (UT, , MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA:
Typical hiring range is $110,468 to $135,016.

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Essential Job Functions:

Team Member Relations

• You'll provide consultation to People Business Partners and business leaders to help navigate team member relations matters, such as performance concerns, conduct issues, policy interpretation, and interpersonal conflicts.
• You’ll surface difficult issues directly, distinguish facts from assumptions, and help stakeholders understand the risks, options, trade-offs, and recommended next steps.
• You’ll leverage AI for responsible and appropriate role-playing to support and help leaders with practical conversations, expectations, and follow-through, while maintaining appropriate confidentiality and neutrality.

Investigations

• You'll investigate team member concerns with care and thoroughness — documenting findings and delivering clear, well-reasoned conclusions to People Business Partners and business leaders at all levels.
• You'll also collaborate with your leader and legal counsel on agency claims and litigation matters, bringing your expertise and data analysis skills to the table.
• You’ll create reusable knowledge from investigations by documenting key patterns, lessons, and guidance without compromising confidentiality.

Data Analysis, Reporting & Technology Use

• You'll leverage team member relations data to generate strategic workforce insights and leading indicators, diagnose emerging trends and root causes quickly, and proactively implement solutions that mitigate risk and improve organizational health.
• You’ll convert insights into practical actions such as targeted leader coaching, manager resources, policy updates, process changes, or focused listening.
• You’ll use approved technology and AI tools in meaningful ways to support execution of your work from organizing information, conducting first-pass research, identifying patterns, drafting materials, and reducing routine administrative work where appropriate and in line with confidentiality guidelines.

Legal Compliance

• You'll keep Mercury ahead…