Enterprise Customer Success Manager, Prisma

Enterprise Customer Success Manager, Prisma

Full Time Professional Remote, US

Job title:

Enterprise Customer Success Manager

Reports to:

Director of Customer Success
- Prisma

Department:
Prisma

Location:

Remote

Grade: 18

About Priority Commerce:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results
- bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

Prisma is transforming the multifamily industry through innovative payment solutions and resident technology. We're looking for a strategic, commercially minded Enterprise Customer Success Manager who thrives on building executive relationships, driving customer adoption, influencing revenue growth, and helping customers achieve measurable business outcomes.

This is a highly visible role responsible for owning Prisma's most strategic and complex customer relationships. The Enterprise Customer Success Manager serves as the executive business leader for assigned accounts, partnering with senior customer stakeholders to maximize business value, drive adoption, identify revenue growth opportunities, and ensure long‑term strategic success.

This role requires a highly independent, consultative professional who is comfortable navigating ambiguity, influencing executive decision-makers, leading complex cross‑functional initiatives, and acting as the quarterback for customer success across the organization.

Responsibilities:

Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship owner throughout the customer lifecycle.

Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long‑term strategic goals.

Develop multi‑year strategic account plans that increase customer adoption, improve business outcomes, protect recurring revenue, and identify expansion opportunities.

Quarterback complex customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business outcomes.

Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision‑making.

Develop and execute Customer Success Plans that align executive priorities with measurable adoption, retention, and growth objectives.

Drive customer adoption by developing tailored engagement strategies that increase resident utilization, payment volume, and overall platform value.

Proactively identify, develop, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive revenue growth.

Monitor customer health, proactively identify business risks, and develop executive‑level mitigation strategies that improve retention, protect recurring revenue, and strengthen customer partnerships.

Se…