Director of Revenue Operations Job New York New York USA,Business

We live in a world where technology is rapidly changing the educational experiences of students and teachers everywhere, and we have the opportunity to shape how this change takes place. Kira's mission is to harness transformative AI technologies to make world-class personalized teaching and learning accessible to everyone. We are a rapidly growing startup backed by top-tier Venture Capital funds including New Enterprise Associates (NEA), Andrew Ng's AI Fund, and Primavera.

We are looking for a Director of Revenue Operations to build and own the operational foundation of Kira’s go-to-market organization. As our founding Rev Ops leader, you will own the systems, data, processes, reporting, and operating cadence that support Sales, Marketing, and Customer Success.

This is a strategic and hands-on role spanning GTM systems, forecasting and pipeline management, revenue planning, customer lifecycle operations, and cross-functional execution. You will work closely with GTM leadership, Finance, and company leadership to improve visibility, strengthen execution, and build a revenue engine that can scale. Our office is in Tribeca and we ask that employees work from one of the two locations and come into the office in-person 4 days a week (Wednesdays WFH).

What You'll Do

Own revenue forecasting as a neutral, independent voice — define stage criteria, pressure-test close dates and deal health, and give leadership and the board numbers they can trust.
Run the revenue operating rhythm, including pipeline reviews, forecast calls, QBRs, and annual and quarterly GTM planning, in partnership with Sales leadership.
Own Hub Spot end to end — architecture, data model, lifecycle stages, workflows, automations, permissions, and governance — so it becomes the trusted source of truth for every customer, lead, and deal.
Build renewal and post-sale operations with Customer Success so every renewal and expansion opportunity is visible, owned, and tied to the ARR model.
Administer and integrate the GTM stack, including Hub Spot, Salesloft, Gong, and Starbridge; keep data flowing cleanly between tools and evaluate new tools, automation, and AI workflows as Kira scales.
Own lead flow end to end — routing, source tracking, attribution, and handoffs — and partner with Marketing on funnel conversion and segment performance.
Stand up deal desk processes, including quoting workflows and pricing and discount approvals.
Own quota and commission operations, including plan mechanics, calculation, and validation, in partnership with Finance.
Build dashboards and analyses on pipeline, bookings, conversion, win rates, sales cycles, and rep productivity, and deliver board-ready revenue reporting.

What We're Looking For

7+ years of experience in Revenue Operations, Sales Operations, or GTM Operations, including time at a high-growth B2B startup.
Experience as a first or sole Rev Ops leader, building forecasting, CRM architecture, and reporting with little or no existing infrastructure.
A track record of building a forecast process that leadership and a board relied on, including stage definitions, deal inspection, and holding sellers accountable to the data.
Deep, hands-on Hub Spot expertise across data architecture, lifecycle and object design, workflows, integrations, and reporting.
Experience building renewal and post-sale operations alongside Customer Success.
Experience designing and running quota, commission, and deal desk or discount approval processes.
Experience inheriting systems built by others and stabilizing them — auditing, documenting, and fixing integrations and data quality issues.
The credibility to influence Sales, Marketing, and Customer Success leaders without direct authority, and the judgment to deliver unwelcome numbers…