Digital Operations Manager

The Manager, Digital Operations will lead the evolution of core digital operations processes and readiness capabilities across the Victoria's Secret digital ecosystem. You will partner cross-functionally with Digital Merchandising, Platform Teams, Creative Operations, Brand Operations, and Leadership to establish scalable operational frameworks that drive predictable launches, improve efficiency, and unlock future innovation.

This role requires a blend of strategic thinking, operational excellence, stakeholder leadership, and change management. You'll help define the future state while ensuring today's business continues to operate effectively and efficiently.

• Develop and own a strategic Launch Readiness roadmap aligned to key business priorities and customer experience goals.
• Establish scalable, repeatable readiness frameworks and execution milestones.
• Identify operational risks, process gaps, and opportunities for optimization across the digital product lifecycle.
• Create visibility into readiness health, progress, and priorities through reporting, communication, and governance routines.
• Implement measurement frameworks that improve predictability and operational performance.
• Lead Operational Transformation
• Build operational processes that bridge current-state workflows with future digital capabilities and automation initiatives.
• Partner with Product, Platform, and Technology teams to translate business needs into scalable solutions.
• Support adoption of new tools, platforms, and capabilities through thoughtful change management and operational readiness planning.
• Develop future-state process maps, operational models, and governance structures that support long-term growth.
• Build Scalable Ways of Working
• Establish clear processes, standards, ownership models, and decision frameworks across complex cross-functional workflows.
• Drive continuous improvement initiatives that simplify execution, reduce friction, and improve launch outcomes.
• Create documentation, training materials, and operational resources that enable consistency and scalability.
• Foster a culture of operational excellence and accountability.

• Lead operational adoption strategies for new capabilities and process enhancements.
• Develop repeatable approaches for testing, training, launch readiness, and post-launch continuous improvement.
• Measure adoption success and identify opportunities to improve stakeholder engagement and business outcomes.
• Ensure teams are equipped and supported through periods of organizational and technological change.

• Serve as a trusted partner and thought leader to stakeholders across business leaders and technology partners.
• Facilitate cross-functional alignment, drive decision-making, and remove obstacles to execution.
• Communicate complex initiatives clearly to executive and working teams.
• Build strong partnerships that enable collaboration, trust, and organizational effectiveness.