Group Director, Organization Design and Enablement - HR

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is looking for a Group Director, Organization Design & Change Enablement in New York City. This Group Director role will join our Organizational Development & Effectiveness (OD&E) Center of Excellence within People & Organization (P&O). You will own the methods, tools, and enablement that help P&O and the business design more effective organizations and lead change in a consistent, human-centered way, spanning operating model design, org structure, role clarity, governance, ways of working, change readiness, and adoption.

This role is a key partner for HRBPs, COEs, the P&O PM community, Rewards, business leaders, the Change community, and Global.

• Maintain and evolve CHANEL's House approach to organization design and operating model work - ensuring it is applied consistently across transformations and updating it for the age of AI

• Diagnose and design across the full set of organization levers - structure, operating model, spans and layers, roles and decision rights, governance, and ways of working

• Create reusable tools for structure, role clarity, decision rights, and ways of working that scale across P&O and the business (i.e., PACE Program)

• Partner with Global to build change capability across the organization, leveraging the House change-management approach and adoption methodology

• Support high-priority, cross-functional, enterprise-wide transformations - pilots, sensitive projects, and ecosystem work

• Help enable the future HRBP role, shifting it from operational support toward strategic advisory

• Mobilize P&O to help transform work - identify transformation opportunities and manage AI-related disruption, in partnership with HRBPs, Portfolio Management, People Analytics, and Workforce Strategy

• Use Voices as a culture instrument - interpretation and action-planning support that turns listening into meaningful change

• Enabling others to lead change - coaching COEs, HRBPs, project teams, and senior sponsors rather than owning delivery yourself

• Navigating complexity and influencing through ambiguity, without relying on formal authority

• Designing frameworks and tools that scale, not one-off fixes

• Human-centered change - building genuine adoption and helping leaders anticipate and manage resistance

• Connecting the dots across organization design, culture, governance, and transformation

• Deep organization design and operating model expertise - operating model design, spans and layers, capability-based design, and decision rights

• Fluency in a structured change-management methodology and adoption measurement - change readiness, sponsorship, manager enablement, and tracking adoption and impact

• Group Director-level credibility and facilitation skills, and the ability to influence through ambiguity

• A track record of building tools and frameworks - decision rights, ways of working, governance - that others actually adopt, and a data-informed approach to designing and measuring enablement

• Experience guiding high-stakes, cross-functional, enterprise-wide transformations

• A clear point of view on how AI is reshaping organizations and the nature of work

• Comfort holding a clear scope boundary: this role owns frameworks, enablement, strategic advisory, and targeted execution - not delivery of every change initiative, project management for all P&O work, final business decisions on structure, or HRBP business-relationship ownership

• Shape the operating model of a newly formed Center of Excellence at the center of CHANEL US's people strategy

• Gain visibility to senior P&O and business leadership on the House's most sensitive and high-priority transformations

• Partner directly with Global to evolve the House-wide approach to org design and change for the age of AI

• Grow as an enterprise change leader at the intersection of organization design, culture, and AI

• Based in New York City with hybrid work model - 3 days on-site minimum in New York City

• Minimum of10 years of experience…