Senior Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-05
Listing for:
Landing Point
Full Time
position Listed on 2026-10-05
Job specializations:
-
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Company Overview: A leading behavior change technology company focused on improving productivity and health outcomes through AI-powered solutions is seeking a Senior Customer Success Manager. This role will manage enterprise accounts and drive customer engagement and growth.
Job Responsibilities- Own a portfolio of enterprise customers across the lifecycle, including renewal and expansion.
- Manage executive relationships using AI to prepare for meetings and synthesize stakeholder context.
- Translate research, product updates, and data into industry-specific narratives.
- Prepare executive-ready QBRs, renewal decks, and expansion proposals based on usage data and business impact.
- Detect churn risk and expansion opportunities, recommending actions.
- Collaborate with Sales for renewal and expansion forecasting and work cross-functionally with Product, Marketing, and Leadership.
- BA/BS degree or relevant work experience.
- 7-10+ years in customer success, ideally with experience at a SaaS technology company.
- Proven track record of owning renewals, retention, or expansion on enterprise accounts with deal sizes ranging from $100K to $5M.
- Hands-on experience using AI in workflow processes.
- Strong executive communication skills.
- US-based and eligible to work in the US, comfortable working Eastern hours.
Salary: $125,000 - $150,000, DOE
Position Requirements
10+ Years
work experience
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