Strategic Account Manager

We will review only applications submitted to our hiring portal: (Use the "Apply for this Job" box below).-manager

New York
· San Francisco
· Full-time

InstaLILY builds AI teammates for the physical-goods economy— industrial distribution, healthcare, supply chain, manufacturing, and automotive. Our model is simple: one company brain, many teammates. We build company-specific AI-powered brains called Insta Brains. Built on small, specialized language models (SLMs), they codify the customer's knowledge and decisions, like their parts, jobs, and pricing. On top of it, Insta Workers act as AI teammates inside the tools customers already use, completing the sales, service, and operations work that drives the business.

Backed by Insight Partners ($25M Series A) and supported by the Google, NVIDIA, and Microsoft ecosystems, we are one of the fastest-growing AI startups in the country. Our team has already driven over $200M in incremental revenue for customers to date. InstaLILY's architecture has been featured in Google Deep Mind's case study showcase.

We're driven by three core principles—Customers, Culture, and Code—what we call The Three C's.

You'll be the named InstaLILY point of contact for a portfolio of post-pilot enterprise customers — running their QBRs and executive briefings, leading account plans, surfacing new use cases to deploy, and being the senior partner they call when complex decisions come up. The role spans current deployments, new use cases, expansion conversations, and everything in between.

You’ll report to our Chief Growth Officer.

• Account ownership: Manage a portfolio of post-pilot customer accounts day‑to‑day across QBRs, exec briefings, account plans, and customer success activities.
• Transformation engagement: Help each customer think strategically about how AI changes their operating model — not just adoption of features, but transformation of how their team works.
• Expansion: Identify new use cases for each customer based on their workflows, industry context, and where AI can drive operational impact. Drive expansion ARR through deeper deployment.
• Strategic collaboration with product: Bring customer insight into product decisions — what you hear shapes our roadmap. You’ll help guide zero‑to‑one feature development and ensure the product evolves with what customers actually need.
• Cross‑functional coordination: Coordinate with Engineering and Product to make sure your customers get what they need to succeed.
• Playbook contribution: Help build and refine the structured playbook SAMs run across customers — what works, what doesn’t, what should be standardized.
• Customer presence: Travel to customer sites as needed for in‑person work with customer teams and executives.

• 3‑5 years of consulting experience or equivalent SaaS seniority: At least 2 years as an Engagement Manager in consulting or equivalent strategic account management / operations seniority at an enterprise SaaS company.
• Track record of expanding client work: You’ve grown client engagements through new use case identification, deeper deployment, follow‑on projects, or strategic transformation work — not just maintaining the existing relationship.
• Tested through friction: You’ve delivered for clients even when the customer pushed back, when the stakeholder was skeptical, and when the engagement got rocky. Delivering outcomes is what matters, not keeping every conversation comfortable.
• Analytical depth: You think structurally about customer problems and can build a transformation roadmap. Strong project management chops.
• Strong interpersonal and communication skills: Clear in writing and in the room. Comfortable with C‑suite executives and operators alike.
• Industry…