Sales Operations Manager; Implementation Job New York New York USA,Business

Position: Sales Operations Manager (Implementation)
Location: New York

At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically
We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units
This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth
You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams
Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success
This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
You will collaborate closely with various teams, including Sales, Support, and Product
Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business
Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
Manage weekly and monthly business processes, escalating deviations from goals and expectations
Be the connective tissue between Services and the rest of the business
Ad-hoc reporting requests through Salesforce and other platforms
Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
Strong written and verbal communication skills
3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance