Engagement Associate

Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affi, Deel, Eleven Labs, and Airtable.

Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series

B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, Tech Crunch, and The Times.

It’s still day 0:
Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.

Four principles guide us:

• Velocity. Optimize for rate of learning. Take action, get feedback, get better.

• Hospitality. Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.

• Transparency. Public unless private. Share context openly within the company so people and agents can take initiative.

• End-to-end. Deliver outcomes, not tasks. Step beyond your job description and see the work through.

Part solutions, part AI builder, commercially owned, on a book of smaller, faster-moving customers.

You'll carry GRR and NRR on your own book from early on. Retention is already strong across our customer base, so the ceiling now is expansion, and this seat is built for someone who wants that to be their number.

You own these accounts end to end. You run onboarding and shape the implementation around what the customer is actually trying to fix in how they hire, then stay with them as their teams and our agents change. Fewer stakeholders and shorter cycles than our largest customers, so decisions get made in the room and you find out quickly whether your call was right.

Much of that ownership is hands-on. Custom note templates, the reports their leadership is asking for, workflows that fit how they hire. You build it with them.

You'll also carry a few larger accounts, where the horizon is longer and you’re moving a wider set of stakeholders toward the same outcome.

• Own retention and growth on your book. GRR and NRR, with the renewals and expansion conversations that produce them.

• Own your customers' outcomes end to end. Onboard them well, get them to value quickly, and stay close through the full customer lifecycle - because that's what the number rests on.

• Be a partner, not a ticket queue. Run the sessions, make recommendations, and have a view on how they should be hiring and utilizing our agents.

• Go deep on the product. Know what it does, where it bends, and what's coming.

• Build with AI. Automations, agents, internal tools - we'd rather you engineered the admin away than powered through it.

• Do your own analysis. We have no separate data team. You'll read usage data yourself, spot risk and expansion signals early, and know when to escape.

• Close the loop with Product. You'll see the same friction repeatedly before anyone else does. Make it impossible to ignore.

• Anywhere from 1-4 years post-academics, with some experience in one of the following: consulting, Customer‑Success, or advisory; an ops, growth, GTM, analyst, chief‑of‑staff, or product‑adjacent role at a software or AI company; or a junior role at a strong company with clear upward trajectory.

• An appetite for the commercial side. You don't need to have owned a retention number yet, but you should want that, and be able to show you've been close to revenue, targets, or customers whose spend depended on your work.

• Genuine, hands‑on AI engagement. Shipped projects are the strongest…