Business Consultant, IT Consultant

The Business Consultant role works with Sales and Account Management to support opportunities and accelerate successful adoption of LSEG solutions, acting as both a pre-sales and post-sales advisor.

Leveraging expertise in financial markets, market data, analytics, and technology solutions, the Business Consultant works directly with customers to understand business objectives, capture workflow requirements, design tailored solutions, and support successful implementation. The role plays a critical part in driving consulting revenue, influencing solution strategy, supporting complex sales opportunities, and ensuring customers realize measurable business value from LSEG products and services.

As a recognized subject matter expert, the Business Consultant combines business consulting, technical knowledge, and industry expertise to guide opportunities from discovery through delivery while fostering strong client relationships and promoting best practices across the organization.

• Act as a trusted advisor to customers by understanding their business objectives, workflows, operational challenges, and technology requirements.
• Capture and document customer workflows, business processes, technical requirements, and data needs to identify opportunities for consulting services and solution expansion.
• Conduct discovery workshops and stakeholder discussions to identify business challenges and recommend appropriate solutions.
• Leverage expertise in financial markets, market data, analytics, and technology solutions to guide customers toward best-practice workflows and business outcomes.
• Assess customer needs and identify when requirements extend beyond standard onboarding activities and may require additional consulting services, customized solutions, workflow assessments, integration support, or advisory engagements.

• Lead standard onboarding engagements associated to ensure customers successfully adopt and utilize purchased solutions.
• Partner with customers following contract signature to establish onboarding plans, define success criteria, and support implementation readiness.
• Guide customers through onboarding activities, helping them achieve operational readiness and realize value from their investment.
• Facilitate smooth transitions from onboarding and project delivery for ongoing engagement and growth.

• Support complex opportunities requiring consulting services, proof of concepts, workflow assessments, customized solutions, third-party technologies, or advanced integrations.
• Design and document solution approaches, requirements, delivery scope, effort estimates, and success criteria.
• Develop solution recommendations that align customer requirements with business objectives and technical capabilities.
• Partner with the On Demand Consulting team and other specialists to deliver advanced consulting engagements and complex customer solutions.
• Act as a subject matter expert during customer workshops, solution discussions, and consulting engagements.
• Contribute to statements of work, effort estimates, proposals, and consulting recommendations where appropriate.

• Collaborate closely with Sales and Account Management teams to support customer opportunities throughout the sales lifecycle.
• Help determine the appropriate onboarding, consulting, and solution approach based on customer requirements and desired outcomes.
• Participate in customer meetings, presentations, demonstrations, workshops, and consulting discussions.
• Contribute workflow expertise, business knowledge, and solution recommendations that help advance opportunities and drive consulting revenue growth.
• Support proposal development, scope definition, statements of work, and consulting recommendations where appropriate.

• Coordinate with stakeholders across Product, Content, Customer Success, Sales, Account Management, and other business functions to ensure customer requirements are understood and addressed.
• Promote effective communication and alignment across teams throughout onboarding, consulting, and delivery engagements.
• Ensure customer commitments, project objectives, and delivery expectations are documented and managed effectively.
• Support governance, risk management, and operational best practices throughout customer engagements.

• Contribute to…