Principal Outbound Product Manager, Service Collection

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Service Collection is building the next generation of enterprise service management: a governed, connected operating system that helps organisations transform how their people, technology, and services work together.

We are hiring a US-based Outbound Product Manager to turn our High Touch go-to-market plays into a repeatable product and commercial advantage. This role will work across Product, Engineering, Sales, Solutions Engineering, Marketing, Customer Success, Finance, Legal, Security, and executive leadership.

The primary focus will be:

• Transformation & Compete: helping customers move from fragmented or incumbent platforms to a modern Service Collection operating model, with particular emphasis on competitive displacement and credible enterprise differentiation.

• Enterprise Trust & Compliance: translating security, compliance, data governance, residency, reliability, and regulated-industry requirements into product strategy, roadmap influence, field readiness, and customer proof.

The OPM is not a quota-carrying seller, and this is not a conventional product marketing role. You will sit at the intersection of product strategy and the field as a mini GM: identifying patterns in enterprise opportunities, converting customer and competitive evidence into product action, shaping the narrative and proof points for strategic plays, and building the operating mechanisms that allow teams to execute consistently.

• Translate the Service Collection High Touch GTM play strategy into clear operating plans, priorities, milestones, dependencies, and decision forums.

• Establish a trusted view of play health across pipeline signals, customer evidence, product readiness, competitive risk, trust and compliance gaps, and execution blockers.

• Run a lightweight monthly operating rhythm with play owners and cross-functional partners; increase cadence only when execution requires it.

• Define the few decisions that need executive attention, bring well-formed recommendations, and drive closure rather than creating more meetings.

• Connect beachhead-play signals to the broader Transformation & Compete motion so that field evidence compounds across the portfolio.

• Build a systematic feedback loop across strategic accounts, win/loss evidence, customer advisory conversations, sales engineering, support, and implementation teams.

• Separate recurring market evidence from one-off requests and distinguish table stakes, differentiated capabilities, packaging gaps, delivery gaps, and enablement gaps.

• Quantify the commercial and customer impact of the most important gaps where data is available; make uncertainty explicit where it is not.

• Produce concise, executive-ready briefs that answer: what is changing, why it matters, how strong the evidence is, what we should do, and what decision is required.

• Make sure customer and competitive claims are evidence-backed, current, and usable by Product, Sales, Marketing, and leadership.

• Align senior stakeholders across Product, Engineering, GTM, Finance, Legal, Security, Marketing, Customer Success, and executive leadership around a small number of outcomes.

• Create clarity when ownership is distributed or ambiguous; make handoffs explicit and surface risks early.

• Facilitate difficult…