Client Success Partner, AMER

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our Fin Crime Operating  System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

The Client Success Partner (CSP) is one of the most strategically important client-facing roles  CSP owns the post-sale relationship outright — retention, adoption, value realisation and growth — and is judged on whether clients keep getting measurable ROI long after go-live, not just  CSP gets alongside the client — in the room, on the hardest problems — because that proximity is where the most valuable work and the sharpest IP are made.

Operating that close demands real depth: the Fenergo client lifecycle, the regulatory terrain we work in — KYC, AML, CLM, client lifecycle management, financial crime, risk — and how every team in the firm actually works. The CSP is the person a client’s executives call for a straight answer, and the person inside Fenergo who can get any door opened.

Because that depth is hard to hire and easy to grow, the CSP role is first and foremost an internal mobility path. We look for it in people who are already client-facing, product-fluent and trusted internally — Product, Advisory, Client Solutions, Delivery — and move them into partnership.

• Own the relationship. Own the post-sale success of a portfolio of clients. Each client has a live success plan tied to a named business outcome and ROI — not a status tracker.
• Translate, don’t relay. Understand each client’s priorities and pressures and turn them into clear actions for both sides. Communicate hard things plainly; challenge constructively; hold confidence when things are difficult.
• Run the heartbeat. Lead client success governance — the Monthly Client Pulse with executive sponsors, strategic business reviews and product health checks — as decision‑making forums, not read‑outs.

• Watch the signals. Track client health, sentiment, adoption and success‑plan progress. Use data and stakeholder insight to see risk early, while it is still cheap to fix.
• Own churn risk end‑to‑end. Spot at‑risk clients and stabilise them at pace with the account team. Adoption depth is the retention mechanism — a live‑but‑unused deployment is still a churn risk.
• Be a product partner, not a ticket router. Support functional and use‑case questions directly where you can; partner with Product and Support on…