Senior Customer Success Manager

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Requisition

Business Unit:
Fitch Solutions

Category:
Business Development & Sales

Location:

New York, NY, US

Date Posted:
Aug 12, 2026

Fitch Solutions is currently seeking a Senior Customer Success Manager based out of our New York office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets and risk, individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries.

Fitch Group is owned by Hearst.

Step into a senior role on the Fitch Solutions Commercial Team, where your ability to build trusted client relationships meets the opportunity to support some of our most important global clients. Joining us means working in a dynamic, fast-paced environment backed by a leading financial services group. Our portfolio of brands and products reflects a strong commitment to collaboration, innovation, and helping clients make better-informed decisions.

The Senior Customer Success Manager (Senior CSM) is responsible for helping clients realize measurable value from Fitch Solutions’ products and services. This role will cover a portfolio of our most strategic clients, many of which are global in nature and have complex organizational structures, workflows, and stakeholder groups across regions and business lines.

Working closely with Account Management, Sales, Solution Architects, Product Managers, Analysts, and other internal stakeholders, the Senior CSM will lead