Director, Client Solutions

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

This role is based out of our New York City office. We are an office-first company that values in-person collaboration four days per week, while also providing flexibility as needed. If you are curious, resourceful, and genuinely excited to help build a world-class team, we would love to meet you.

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and the relationships we build with our life sciences clients are how that happens. Our clients are biopharma companies running complex patient support programs, and our Client Solutions team is the partner those clients rely on when it matters.

As Director of Client Solutions, you will own a dedicated portfolio of accounts and manage the team built to serve them. You are accountable for both as an integrated unit. You set the standard for how the team shows up, you own the long‑term health of the book, and you personally serve as the senior strategic partner for a set of our most important enterprise accounts.

This is a role for someone who wants to do consequential work and build the function that delivers it. You'll have real influence over how Courier Health serves its clients, how the Client Solutions practice scales, and ultimately, how many patients get the support they need.

Strategic ownership of flagship accounts. You will personally serve as the senior partner for a set of our most important clients. As a critical thought partner, you will advise VP and C-suite level stakeholders on their Patient Services and Field Access strategy. You are comfortable operating at the executive level and equally comfortable rolling up your sleeves to support specific work streams and deliverables when the moment calls for it.

A high-performing Client Solutions team. You will lead, coach, and grow a team of Engagement Managers and Client Solution Associates. You set clear expectations, raise the bar on client work, and help each person sharpen their strategic instincts. You set the standard and coach the team to own it.

A portfolio that performs. A portfolio that performs. You own the long‑term health of a book of business. You know where every relationship stands, where the risk is, and where the upside is. You surface the expansion case and partner with our commercial team to pursue it.

A smarter way to scale. You will build and define repeatable frameworks, processes, and best practices that let us deliver consistently as we scale. Your job is to find the right structures that create consistency without slowing things down. You know when to codify and when to stay flexible to deliver high-impact patient outcomes.

Internal client champions. You will work closely across all internal organizations, from Sales to Product to Engineering, to ensure your clients' needs are met. Your team will be the voice of the customer, sharing feedback and advocating for what will make their programs successful. You will help the organization navigate competing priorities and be a key voice in how Courier Health evolves its platform and service offering.

• 10 to 12+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record leading complex,…